العمل مع Swatch

Leading the team with the Store, and Assistant Manager

Leadership and Team Management

• Helps manage the team in the absence of the Store Manager, offering guidance and support. This includes guiding and supporting, team, setting up team for success by coaching and training
• Drive professional, positive, sales and service focused environment.
• Adapt diverse situations applying situational leadership skills

Communication Skills

• Communicates clearly with customers and team
• Practice active listening
• Communicate clearly and confidently with the team, peers, and supervisor

Problem Solving & Initiative

• Can solve issues independently and assist with operational improvements.

Proactive & Responsible behaviour

• Demonstrates ownership of the store's performance and takes initiative where needed.

 

Sales Management – Boost Sales

Sales & Performance

• Supports the Store Manager in achieving the sales targets, analyses data, and supports the development and implementation of strategies to boost

Customer-Centric Excellence

• Supports customer service efforts, ensuring the team delivers top tier service.

Customer Interaction

• Interacts with the customers, to assist them and ensure their satisfaction.

Setting the scene for the brand

Brand knowledge

• Has an excellent understanding of the brand, its values, and how it influences customer experience.

Product Presentation

• Ensures that the store is always maintained neat, organized, and visually appealing

Leading & organising the Store

Operational excellence

• Supports the Store Manager in managing operations, stock and resources efficiently.

Tech Savvy & System Proficiency

• Proficient with store systems for handling transactions, inventory and store daily business.

Time management & Prioritization

• Manages tasks efficiently, balancing customer service with operational duties.

As a Swatch Sales Associate, you will report to the Store Manager and be responsible for achieving sales targets. You will act as a Swatch Brand Ambassador while embodying Swatch Core Competencies: Customer Focus, Drive for Results, Build Effective Teams and Relationships, Creativity and Problem-Solving, and Humility and Integrity.

Starting base pay of $17.85 per hour plus monthly performance bonus.

Responsibilities include:

• Customer Service & Sales Generation: Deliver exceptional customer service by assisting customers and resolving issues with a positive attitude. Achieve and exceed sales targets though outstanding product knowledge.
• Operations: Support daily operations, including processing sales and returns, inventory management, and adhering to operation policies and procedures.
• Visual Merchandising: Assist in maintaining store’s visual standards by following visual merchandising guidelines. Assists in maintaining the cleanliness and organization of the store.
• Compliance: Uphold workplace safety standards.

Working Conditions:

Part-Time, 10 or more hours per week on average. Part-Time employees must maintain open availability to meet the needs of the business and may be required to work more than 10 hours a week, certain holidays and blackout dates.

Work is performed with moderate physical effort is required and significant walking and standing is required for the majority of each shift. While this position has a low risk of injury, the position requires lifting, pushing, pulling and holding (up to 35 lbs and above with appropriate support) of boxes and store fixtures, as well as, significant focus when completing paperwork, cash management or using the POS.

We are seeking an experienced, retail Store Manager to provide leadership in our Swatch Store.  The ideal candidate must be a seasoned Retail Manager with a strong focus on driving sales, and delivering customer service skills. 

 

Nous recherchons une personne énergique et enthousiaste pour rejoindre l’équipe de la boutique Swatch du centre-ville de Marseille.

Véritable Ambassadeur de notre Maison horlogère, vous faites vivre à nos clients une expérience mémorable en leur garantissant un accueil de qualité et un accompagnement personnalisé.

Grâce à votre esprit commerçant, vous participez activement au développement du chiffre d’affaires et à l’atteinte des objectifs commerciaux.

A ce titre, vos missions principales sont :

• Susciter l’enthousiasme des clients autour de nos produits et leur histoire en partageant vos connaissances Swatch ;
• Accueillir la clientèle avec une attitude agréable, avenante et polie ;
• Vendre et encaisser les produits ;
• Ouvrir et fermer la caisse et le magasin en autonomie ;
• Réceptionner et vérifier les produits (mise en place du merchandising) ;
• Participer à l'exécution du S.A.V. et des petites réparations ;
• Assurer la bonne tenue du magasin (nettoyage, rangement et mise en rayon).

Team Management • Train, supervise, develop and motivate employees to achieve the goals of the store. • Plan, organise and prioritise yourself and the team to ensure optimum use of available time. Delegate tasks to the Assistant Manager and/or Senior Sales to ensure high productivity. • Motivate and develop team performance. • Deliver high customer service through team. • Produce team rotas and manage team holidays. • Monitor employees performance. Provide coaching, feedback and ensure completion of performance management • Complete full and thorough probation reviews, quarterly reviews and annual reviews. • Complete all recruitment for your store team, while liaising with your HR Business Partner Training • Implement thorough induction programs for all new employees. • Train and develop the Store team. Ensure follow up of all training, coaching and E-Learning requirements for the team as directed by the Retail Trainer, within the deadlines communicated. • Raise any training needs to the Retail Trainer and HR Business Partner for yourself and your team, to ensure full support can be offered. • Ensure service standards and behaviours are in line with training and Swatch guidelines at all times. Security • Minimise shrinkage by careful monitoring of all monies, attentive action on shop floor, team selection and development, accurate and timely record keeping secure merchandising and material handling and accident prevention. • Control shrinkage by attentive action on the shop floor, merchandise handling, accident prevention and careful operation of the till and administration policies and procedures. • Ensure the store is opened and closed in line with Company policies and procedures. • Management of all key and access security. • Implement Company security procedures. • Maintain/build a general awareness of products and security hot spots. • Maintain correct processing of all deliveries. • Ensure stock management policies and processes are implemented and followed at all times • Carry out stock checks and audits in line with Company policies and procedures. • Ensure the till is reconciled on a daily basis. • Ensure that cash handling and banking procedures are in line with Company policies and procedures. • All transactions to be handled in a responsible and secure way. • Till functions, cashing up, payments and general duties. • Dealing with, and handling of, cash, credits cards and international currency. Reporting • Accurate reporting of all administration and stock control. • Collation of sales figures. • Provide all reports, as requested from Swatch Management, within the deadlines as communicated. Sales • Greet and serve all customers providing a friendly service and delivering a full and memorable experience. • Ensure familiarity with the product range, past and present, so that customers can be provided with as much detail as necessary. • Ensure good knowledge of all functions of watches and other products. • Provide reliable information to customers in all matters relating to sales and customer service. • Help display merchandise as directed. • Contribute to the store reaching its monthly, quarterly and annual sales targets. • Deliver exceptional customer service to every customer, every time. Whether by email, over the phone, or in person in the store.

Swatch Retail Sales Associate 

Responsibilities:

• Achieving sales targets
• Developing and building client relationships and communication
• Identify PR opportunities that improve the position of SWATCH stores and brand awareness in the market

Job Description

We are seeking an experienced, retail Store Manager to provide leadership in our store.  The ideal candidate must be a seasoned Retail Manager with a strong focus on driving sales and delivering excellent customer service.

Job Description:

At Swatch we provide our Retail Key holders with the training and support that lays the groundwork for a professional career with real momentum.  As a member of the Retail Sales Team, you will be coached on sales techniques and customer service skills along with technical training on all our watches and services.  Plus, your base-plus-commission pay structure is designed so that the sky is the limit for motivated and knowledgeable retail sales professionals.

In this position, you will ensure the quality of all product categories developed by both brands Swatch and Flik Flak (Watches, Packaging, Merchandising, Children products, Toys). Key responsibilities and main tasks are:

• Lead all quality activities from the prototyping phase to product release in coordination with Quality and Project team
• Conduct regular risk assessments and follow up with the development team on necessary preventive and corrective actions
• Ensure compliance with quality standards and legal requirement (REACH, ROHS, CPSC, Marking…)
• Manage the release of chemical and physical homologations for new product launches
• Provide technical support to internal and external partners on specific projects
• Create Quality Project Reporting Tool and KPI Follow-up
• Perform audits of internal and external suppliers and track the completion of action plans
• Validate initial samples
• Develop, review, and update processes and workflows to ensure continuous improvement

Your mission

You will support the Store Manager in several tasks such as coaching, inspiring and motivating your team to achieve sales targets. As the brand's first ambassador, you will embody the Swatch/Flik-Flak values and guarantee the highest standards of welcome and customer experience.

Your responsibilities:

Sales :

• Advice on and sale of products presented in the shop
• Interest in different brands and products
• Quality of welcome, service and merchandise presentation
• Customer acquisition and loyalty
• Appearance of shop and products displayed (windows, counters and furniture)
• Assisting other sales staff during sales (service, gift-wrapping, etc.)
• Contribute to the achievement of shop objectives
• Achievement of personal objectives (defined by Store Manager) and contribution to shop objectives

Replacing the Store Manager :

Administrative tasks, in the Store Manager's absence or at his request:

• Customer orders
• Control of deliveries
• Make sure there is enough material (bags, gift boxes, batteries, etc.)
• Communication with head office (parameter, E-Mail, telephone if there are special customer requests after agreement or if requested by the Store Manager)

Manage the team in the Store Manager's absence or at his request:

• Integrate and train each new employee in the field
• Transmit to the team a passion for brand development, customer service and respect for Swatch values.
• Support staff in acquiring skills and reflexes in the field (selling skills, products, visual merchandising)
• Organize all shop tasks to optimize customer service
• Assist the manager in his or her mission to develop sales, supervise the team and run the shop.
• Lead individual time
• Listen to each member of staff (their confirmed successes and difficulties encountered) to develop individual and mutual confidence.

Collaboration with the Store Manager:

• Transfer important information to Store Manager regarding daily business
• Keep Store Manager informed about employees
• Manage the store according to Store Manager directives
• Open communication with the Store Manager
• Carry out any other tasks requested by the Store Managerr, such as: inventory, restocking, new product information, monitoring attendance schedules, various administrative tasks, etc.

Other tasks:

• Participation in events and training sessions
• Active participation in team meetings
• Cleaning and tidying the Store
• Compliance with rules and regulations (Dresscode, etc.)

Reporting process:

N + 1: Store Manager

N + 2: Brand Manager

Job type : Full time, permanent contract

Salary: An attractive salary package including extra-legal benefits

• Hospital insurance
• Meal vouchers
• Ecocheques
• Mobility or bike travel reimbursements

Working hours :

• Available on weekends
• Daytime work
• Evening work
• Work on public holidays

Additional compensation :

• 13^th month
• Commissions