Arbeiten bei Swatch

• Beratung und Verkauf der im Store angebotenen Produkte (Swatch, Bijoux, Sonnenbrillen und Flik Flak)
• Perfekter Kundenempfang, Service und Warenpräsentation
• Kassenbedienung und –Abrechnung
• Kleine Reparaturen und Wechseln von Uhrenbändern und Batterien
• Erscheinungsbild des Geschäftes und der ausgestellten Waren gewährleisten (Schaufenster, Mobiliar und Verkaufstische)
• Lieferungen entgegennehmen, aus- und einpacken

Mission

• Assurer le suivi opérationnel des ordres de fabrication en production.
• Planifier et organiser le travail quotidien selon les priorités, besoins et délais.
• Contribuer au développement des processus et à l’amélioration continue.
• Assurer un rôle de relais ou de remplacement pour les autres Key Users du site.

Les principales responsabilités comprendront :

• Conseiller et vendre les produits proposés dans le magasin (Swatch, Bijoux, lunettes de soleil et Flik Flak).
• Accueil parfait des clients, service et présentation des marchandises
• Service et décompte de la caisse
• Petites réparations et changement de bracelets de montre et de piles
• Assurer l'aspect du magasin et des marchandises exposées (vitrine, mobilier et tables de vente)
• Réceptionner, déballer et emballer les livraisons

• As Swatch Sales Associate, you will be deployed mainly in our Flagship Store in Zürich, however depending upon business your duty station may vary in the Zürich area - flexibility is what are looking for.
• You will act as our Brand Ambassador and ensure customers' needs are constantly exceeded.
• More importantly, you will be contributing to achieving store goals, productivity and service by using selling skills and service training.
• You will report directly into the Store Manager.

Your main responsibilities will be:

Sales Management – Boost Sales

Sales & Performance

• Contributes to achieving the sales targets by converting walk-in traffic into clients, creating excitement and desire around the product.

Customer-Centric Excellence

• Supports customer service efforts, by providing detailed information about product features, pricing, and after-sales services.

Customer Interaction

• Interacts with the customers, to assist them and ensure their satisfaction by building customer confidence, being proactive in offering suggestions and sharing product knowledge.

Setting the scene for the brand

Brand knowledge

• Has a good understanding of the brand, its values, and how it influences customer experience.

Product Presentation

• Always maintains an orderly and welcoming sales floor.
• Support with visual merchandising implementation and constantly make sure it remains visually appealing

Leading & organising the Store

Operational excellence

• Assist with inventory management, including receiving and checking in new stock.
• Assist with repairs, change of straps and batteries.
• Handling of cash register and settlements.

Tech Savvy & System Proficiency

• Good understanding of the store systems to handle transactions, inventory and store daily business.

Time management & Prioritization

• Efficiently balances his or her time between customer service with operational duties.

This role will lead end-to-end projects that enhance user experience, optimize performance, and ensure seamless integration across systems and channels. The ideal candidate combines strong project leadership with a deep understanding of digital commerce platforms, particularly Salesforce Commerce Cloud and a passion for delivering customer-centric online experiences.

Key Responsibilities:

• Project Leadership: Manage end-to-end eCommerce and web experience projects, guiding them from conception through execution to ensure timely delivery and alignment with business objectives. 
• User Experience Optimization: Work collaboratively with UX/UI designers, developers, and marketers to deliver intuitive, engaging, and conversion-focused digital experiences. 
• Stakeholder Collaboration: Serve as a liaison among business units, IT, design teams, and external partners to ensure technical capabilities align with commercial aims.
• Data-Driven Decision Making: Leverage analytics and customer insights to guide improvements in design and functionality, including A/B testing and personalization strategies.
• Technical Coordination: Coordinate with development teams to integrate systems, resolve technical issues, and maintain platform stability and performance.

Fachleute Betriebsunterhalt sind dafür verantwortlich, dass alle Einrichtungen in Gebäuden und darum herum funktionieren.

Sie sind für den Unterhalt und die Reinigung von Gebäuden, und Aussenanlagen, die Gartenpflege und die Abfallbewirtschaftung zuständig. Sie ersetzen Lampen, Türschlösser und Sicherungen, kontrollieren Heizung und Elektroinstallationen oder flicken tropfende Wasserhahnen. Kleinere Reparaturen erledigen sie selbst, in komplizierteren Fällen ziehen sie Fachleute hinzu.

Bei Bedarf übernehmen sie auch einfachere Maler- und Schreinerarbeiten, reparieren z. B. Möbel oder streichen Zäune.

Les principales responsabilités comprendront :

• Conseiller et vendre les produits proposés dans le magasin (Swatch, Bijoux, lunettes de soleil et Flik Flak).
• Accueil parfait des clients, service et présentation des marchandises
• Service et décompte de la caisse
• Petites réparations et changement de bracelets de montre et de piles
• Assurer l'aspect du magasin et des marchandises exposées (vitrine, mobilier et tables de vente)
• Réceptionner, déballer et emballer les livraisons
• Remplacement du Store Manager en cas d’absence (tâches administratives, management d’équipe, etc.)
• Collaboration avec le Store Manager concernant le daily business (respect des directives, communication avec l’équipe, etc.)