Arbeiten bei Swatch

ales Associate (SA) reports directly to the SM (Store Manager), DSM (Deputy Store Manager) or ASM (Assistant Store Manager) for all operation activities. They act as Brand Ambassador and ensure customers' needs are constantly exceeded. The SA contributes to achieving store goals, productivity and service by using selling skills and service training.

Sales Management – Boost Sales

Sales & Performance

• Contributes to achieving the sales targets by converting walk-in traffic into clients, creating excitement and desire around the product.

Customer-Centric Excellence

• Supports customer service efforts, by providing detailed information about product features, pricing, and after-sales services.

Customer Interaction

• Interacts with the customers, to assist them and ensure their satisfaction by building customer confidence, being proactive in offering suggestions and sharing product knowledge.

Setting the scene for the brand

Brand knowledge

• Has a good understanding of the brand, its values, and how it influences customer experience.

Product Presentation

• Always maintains an orderly and welcoming sales floor.
• Support with visual merchandising implementation and constantly make sure it remains visually appealing

Leading & organising the Store

Operational excellence

• Assist with inventory management, including receiving and checking in new stock.
• Assist with repairs, change of straps and batteries.
• Handling of cash register and settlements.

Tech Savvy & System Proficiency

• Good understanding of the store systems to handle transactions, inventory and store daily business.

Time management & Prioritization

• Efficiently balances his or her time between customer service with operational duties.

• As Swatch Sales Associate,  you will be deployed in two our stores; Bern and Interlaken.
• You will act as our Brand Ambassador and ensure customers' needs are constantly exceeded.
• More importantly, you will be contributing to achieving store goals, productivity and service by using selling skills and service training.
• You will report directly into the Store Manager.

Your main responsibilities will be:

Sales Management – Boost Sales

Sales & Performance

• Contributes to achieving the sales targets by converting walk-in traffic into clients, creating excitement and desire around the product.

Customer-Centric Excellence

• Supports customer service efforts, by providing detailed information about product features, pricing, and after-sales services.

Customer Interaction

• Interacts with the customers, to assist them and ensure their satisfaction by building customer confidence, being proactive in offering suggestions and sharing product knowledge.

Setting the scene for the brand

Brand knowledge

• Has a good understanding of the brand, its values, and how it influences customer experience.

Product Presentation

• Always maintains an orderly and welcoming sales floor.
• Support with visual merchandising implementation and constantly make sure it remains visually appealing

Leading & organising the Store

Operational excellence

• Assist with inventory management, including receiving and checking in new stock.
• Assist with repairs, change of straps and batteries.
• Handling of cash register and settlements.

Tech Savvy & System Proficiency

• Good understanding of the store systems to handle transactions, inventory and store daily business.

Time management & Prioritization

• Efficiently balances his or her time between customer service with operational duties.

• As Swatch Sales Associate,  you will be deployed in two our stores; Bern and Interlaken.
• You will act as our Brand Ambassador and ensure customers' needs are constantly exceeded.
• More importantly, you will be contributing to achieving store goals, productivity and service by using selling skills and service training.
• You will report directly into the Store Manager.

Your main responsibilities will be:

Sales Management – Boost Sales

Sales & Performance

• Contributes to achieving the sales targets by converting walk-in traffic into clients, creating excitement and desire around the product.

Customer-Centric Excellence

• Supports customer service efforts, by providing detailed information about product features, pricing, and after-sales services.

Customer Interaction

• Interacts with the customers, to assist them and ensure their satisfaction by building customer confidence, being proactive in offering suggestions and sharing product knowledge.

Setting the scene for the brand

Brand knowledge

• Has a good understanding of the brand, its values, and how it influences customer experience.

Product Presentation

• Always maintains an orderly and welcoming sales floor.
• Support with visual merchandising implementation and constantly make sure it remains visually appealing

Leading & organising the Store

Operational excellence

• Assist with inventory management, including receiving and checking in new stock.
• Assist with repairs, change of straps and batteries.
• Handling of cash register and settlements.

Tech Savvy & System Proficiency

• Good understanding of the store systems to handle transactions, inventory and store daily business.

Time management & Prioritization

• Efficiently balances his or her time between customer service with operational duties.

ales Associate (SA) reports directly to the SM (Store Manager), DSM (Deputy Store Manager) or ASM (Assistant Store Manager) for all operation activities. They act as Brand Ambassador and ensure customers' needs are constantly exceeded. The SA contributes to achieving store goals, productivity and service by using selling skills and service training.

Sales Management – Boost Sales

Sales & Performance

• Contributes to achieving the sales targets by converting walk-in traffic into clients, creating excitement and desire around the product.

Customer-Centric Excellence

• Supports customer service efforts, by providing detailed information about product features, pricing, and after-sales services.

Customer Interaction

• Interacts with the customers, to assist them and ensure their satisfaction by building customer confidence, being proactive in offering suggestions and sharing product knowledge.

Setting the scene for the brand

Brand knowledge

• Has a good understanding of the brand, its values, and how it influences customer experience.

Product Presentation

• Always maintains an orderly and welcoming sales floor.
• Support with visual merchandising implementation and constantly make sure it remains visually appealing

Leading & organising the Store

Operational excellence

• Assist with inventory management, including receiving and checking in new stock.
• Assist with repairs, change of straps and batteries.
• Handling of cash register and settlements.

Tech Savvy & System Proficiency

• Good understanding of the store systems to handle transactions, inventory and store daily business.

Time management & Prioritization

• Efficiently balances his or her time between customer service with operational duties.

Leading the team with the Store, and Assistant Manager

Leadership and Team Management

• Helps manage the team in the absence of the Store Manager, offering guidance and support. This includes guiding and supporting, team, setting up team for success by coaching and training
• Drive professional, positive, sales and service focused environment.
• Adapt diverse situations applying situational leadership skills

Communication Skills

• Communicates clearly with customers and team
• Practice active listening
• Communicate clearly and confidently with the team, peers, and supervisor

Problem Solving & Initiative

• Can solve issues independently and assist with operational improvements.

Proactive & Responsible behaviour

• Demonstrates ownership of the store's performance and takes initiative where needed.

Sales Management – Boost Sales

Sales & Performance

• Supports the Store Manager in achieving the sales targets, analyses data, and supports the development and implementation of strategies to boost

Customer-Centric Excellence

• Supports customer service efforts, ensuring the team delivers top tier service.

Customer Interaction

• Interacts with the customers, to assist them and ensure their satisfaction.

Setting the scene for the brand

Brand knowledge

• Has an excellent understanding of the brand, its values, and how it influences customer experience.

Product Presentation

• Ensures that the store is always maintained neat, organized, and visually appealing

Leading & organising the Store

Operational excellence

• Supports the Store Manager in managing operations, stock and resources efficiently.

Tech Savvy & System Proficiency

• Proficient with store systems for handling transactions, inventory and store daily business.

Time management & Prioritization

• Manages tasks efficiently, balancing customer service with operational duties.

Main responsibilities will include:

• Lead and shape Swatch’s global social media strategy, aligning it with the brand’s digital marketing goals and long-term vision.
• Manage and mentor the social media team, fostering a culture of creativity, agility, and collaboration.
• Oversee Swatch’s organic presence across platforms, including Instagram, Facebook, TikTok, Pinterest, YouTube, Snapchat, WeChat, Weibo, and more.
• Develop and own content strategies, working closely with internal teams to deliver engaging, on-brand content across channels.
• Plan and maintain a global social media editorial calendar, coordinating cross-functional inputs to ensure timely and impactful storytelling.
• Create and lead global campaign concepts and activations that engage our communities and elevate brand visibility.
• Define and maintain Swatch’s tone of voice across all social media touchpoints, ensuring consistency and brand alignment.
• Supervise daily operations, from sourcing content and managing approvals to executing campaigns and tracking performance.
• Collaborate with international subsidiaries and agents, providing guidance, best practices, and support for localized content execution.
• Manage relationships with external agencies and social media partners, ensuring delivery quality and strategic alignment.
• Monitor online conversations using social listening tools, identifying trends, community feedback, and emerging opportunities.
• Partner with the broader digital marketing team to amplify reach through paid strategies and cross-channel integration.
• Oversee the social media budget, including planning, reporting, and resource allocation.
• Team leading and supervision of a team of 3 people