Arbeiten bei Swatch

Fachleute Betriebsunterhalt sind dafür verantwortlich, dass alle Einrichtungen in Gebäuden und darum herum funktionieren.

Sie sind für den Unterhalt und die Reinigung von Gebäuden, und Aussenanlagen, die Gartenpflege und die Abfallbewirtschaftung zuständig. Sie ersetzen Lampen, Türschlösser und Sicherungen, kontrollieren Heizung und Elektroinstallationen oder flicken tropfende Wasserhahnen. Kleinere Reparaturen erledigen sie selbst, in komplizierteren Fällen ziehen sie Fachleute hinzu.

Bei Bedarf übernehmen sie auch einfachere Maler- und Schreinerarbeiten, reparieren z. B. Möbel oder streichen Zäune.

Sales Management – Boost Sales

Sales & Performance

• Contributes to achieving the sales targets by converting walk-in traffic into clients, creating excitement and desire around the product.

Customer-Centric Excellence

• Supports customer service efforts, by providing detailed information about product features, pricing, and after-sales services.

Customer Interaction

• Interacts with the customers, to assist them and ensure their satisfaction by building customer confidence, being proactive in offering suggestions and sharing product knowledge.

Setting the scene for the brand

Brand knowledge

• Has a good understanding of the brand, its values, and how it influences customer experience.

Product Presentation

• Always maintains an orderly and welcoming sales floor.
• Support with visual merchandising implementation and constantly make sure it remains visually appealing

Leading & organising the Store

Operational excellence

• Assist with inventory management, including receiving and checking in new stock.
• Assist with repairs, change of straps and batteries.
• Handling of cash register and settlements.

Tech Savvy & System Proficiency

• Good understanding of the store systems to handle transactions, inventory and store daily business.

Time management & Prioritization

• Efficiently balances his or her time between customer service with operational duties.

Sales Management – Boost Sales

Sales & Performance

• Contributes to achieving the sales targets by converting walk-in traffic into clients, creating excitement and desire around the product.

Customer-Centric Excellence

• Supports customer service efforts, by providing detailed information about product features, pricing, and after-sales services.

Customer Interaction

• Interacts with the customers, to assist them and ensure their satisfaction by building customer confidence, being proactive in offering suggestions and sharing product knowledge.

Setting the scene for the brand

Brand knowledge

• Has a good understanding of the brand, its values, and how it influences customer experience.

Product Presentation

• Always maintains an orderly and welcoming sales floor.
• Support with visual merchandising implementation and constantly make sure it remains visually appealing

Leading & organising the Store

Operational excellence

• Assist with inventory management, including receiving and checking in new stock.
• Assist with repairs, change of straps and batteries.
• Handling of cash register and settlements.

Tech Savvy & System Proficiency

• Good understanding of the store systems to handle transactions, inventory and store daily business.

Time management & Prioritization

• Efficiently balances his or her time between customer service with operational duties.

• Beratung und Verkauf der im Store angebotenen Produkte (Swatch, Bijoux, Sonnenbrillen und Flik Flak)
• Perfekter Kundenempfang, Service und Warenpräsentation
• Kassenbedienung und –Abrechnung
• Kleine Reparaturen und Wechseln von Uhrenbändern und Batterien
• Erscheinungsbild des Geschäftes und der ausgestellten Waren gewährleisten (Schaufenster, Mobiliar und Verkaufstische)
• Lieferungen entgegennehmen, aus- und einpacken

Personalwesen / Rekrutierung

• Beratung und Unterstützung von Führungskräften und Mitarbeitern in allen HR-Belangen (von der Rekrutierung bis zum Ausscheiden).
• Enge Zusammenarbeit mit Führungskräften und der Zentrale in HR-Fragen.
• Bedarfsanalyse, Sourcing, Auswahl, Vorstellungsgespräche, Gehaltsverhandlungen.
• Zusammenarbeit mit Führungskräften bei der Personalplanung und FTE-Optimierung.
• Vorstellungsgespräche, Beurteilungen, Begleitung und Unterstützung von Führungskräften.
• Teilnahme an Schlichtungsverfahren und Problemlösungen.
• Erstellung und Begleitung von Entwicklungsmassnahmen, Koordination von Schulungen.

Personaladministration

• Verwaltung des Mitarbeiterlebenszyklus
• Entwicklung verschiedener Instrumente, Vorlagen und Verbesserungsmöglichkeiten.
• Berichterstattung, Bewertungen, Analysen von Fluktuation, Ein- und Austritte, Abwesenheiten, Organigramme.
• Zeiterfassung, Unfall-/Krankmeldungen, Urlaub,
• Budgetierung, Berechnung von Lohnbestandteilen, Datenkontrolle, Entwicklung neuer Provisionssysteme.
• Sicherstellung der Einhaltung von Personalreglement, GAV und Arbeitsrecht.
• Unterstützung oder Konzeption und Durchführung von verschiedenen Projekten, Optimierungs- oder Entwicklungsvorhaben.

Sonstiges

• Regelmässige Dienstreisen in unsere Filialen in der Schweiz (~20-40%)

• As Swatch Sales Associate, you will be deployed mainly in our Flagship Store in Zürich, however depending upon business your duty station may vary in the Zürich area - flexibility is what are looking for.
• You will act as our Brand Ambassador and ensure customers' needs are constantly exceeded.
• More importantly, you will be contributing to achieving store goals, productivity and service by using selling skills and service training.
• You will report directly into the Store Manager.

Your main responsibilities will be:

Sales Management – Boost Sales

Sales & Performance

• Contributes to achieving the sales targets by converting walk-in traffic into clients, creating excitement and desire around the product.

Customer-Centric Excellence

• Supports customer service efforts, by providing detailed information about product features, pricing, and after-sales services.

Customer Interaction

• Interacts with the customers, to assist them and ensure their satisfaction by building customer confidence, being proactive in offering suggestions and sharing product knowledge.

Setting the scene for the brand

Brand knowledge

• Has a good understanding of the brand, its values, and how it influences customer experience.

Product Presentation

• Always maintains an orderly and welcoming sales floor.
• Support with visual merchandising implementation and constantly make sure it remains visually appealing

Leading & organising the Store

Operational excellence

• Assist with inventory management, including receiving and checking in new stock.
• Assist with repairs, change of straps and batteries.
• Handling of cash register and settlements.

Tech Savvy & System Proficiency

• Good understanding of the store systems to handle transactions, inventory and store daily business.

Time management & Prioritization

• Efficiently balances his or her time between customer service with operational duties.