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The store manager optimises, within the framework of the predetermined goals of the brand, the quantitative and qualitative results of his store.

Team leadership

• Recruiting new employees according to a predefined profile and with the agreement of HR and retail manager
• Integrating and training new employees
• Passing the passion for the brand on to the team, to constantly evolve customer service
• Accompany and foster co-workers, to ensure they continue the acquisition of new skills and they’re employment during sales (selling skills, products, visual merchandising)
• Organisation and execution of meetings in collaboration with the assistant store manager
• Regular evaluation of the performance, skills, and development of each co-worker by conducting MAG’s, etc.dd
• Paying attention to co-workers (praise success, discuss problems), to build up trust, as well as to build it out.
• Take on a neutral role/referee in case of occurring conflicts
• Motivating and empower co-workers on a daily basis, to reach monthly and quarterly primes.

Sales management: boost sales

• Ensuring and controlling the co-worker’s contribution during sales
• Determination of goals
• Boost the KPI
• Determining of daily priorities and challenges, zoning, etc.
• Dynamization of the team
• Serving as an idol in terms of service and customer care
• Knowledge of different collections and products (tendencies, style, material, etc.)
• Constant monitoring, to ensure a unique purchase experience (availability of the team, quality of customer care, speed of cashing in, role reversal within the team)
• Ensuring the regularly offered services to customers (repairs, exchange, vouchers, delivery by mail, etc)
• Staying vigilant concerning eventual theft, so it can be prevented.

Setting the scene for the brand (image, product, merchandising)

• Steadily monitoring to ensure a safe, tidy, and clean store
• Monitor the overall comfort, to ensure the customer experiences it (atmosphere within the store, lighting, music, etc.)
• Organising and executing the presentation by respecting the norms of merchandising and guidelines (take on changes, depending on the store)
• Educating the co-workers on the topic of visual merchandising

Leading the store

• Plan and schedule work schedules of the team, by considering the current and future needs of co-workers
• Take on the role as a role model concerning the strict compliance of the cash register manual and different procedures in terms of money (bank statements, status of cash register, etc)
• Analyse results based on collections and indicators, so a plan can be executed

Store organisation

• Monitoring the organisation and clean-up of the material reserve as well as the back office according to the defined process
• Ensuring the logistical tasks (qualitative and quantitative control of deliveries, unpacking the packages and placement of wares within the store)
• Apply and respect the various specifications of the product flow (process of falsely delivered wares, transfers, defect wares, returns, etc.)
• Deliver propositions, to ensure that the stock is adapted according to operating volume and capacity of wares
• Confirmation of ware-orders and ensuring the optimal replenishment of wares according to the analysis of the stock
• Organise, prepare and execution of the inventory; define an action plan, to better the results
• Guarantee the security of the goods as well as people (customers and employees), respecting the hygiene regulations

The store manager optimises, within the framework of the predetermined goals of the brand, the quantitative and qualitative results of his store.

Team leadership

• Recruiting new employees according to a predefined profile and with the agreement of HR and retail manager
• Integrating and training new employees
• Passing the passion for the brand on to the team, to constantly evolve customer service
• Accompany and foster co-workers, to ensure they continue the acquisition of new skills and they’re employment during sales (selling skills, products, visual merchandising)
• Organisation and execution of meetings in collaboration with the assistant store manager
• Regular evaluation of the performance, skills, and development of each co-worker by conducting MAG’s, etc.dd
• Paying attention to co-workers (praise success, discuss problems), to build up trust, as well as to build it out.
• Take on a neutral role/referee in case of occurring conflicts
• Motivating and empower co-workers on a daily basis, to reach monthly and quarterly primes.

Sales management: boost sales

• Ensuring and controlling the co-worker’s contribution during sales
• Determination of goals
• Boost the KPI
• Determining of daily priorities and challenges, zoning, etc.
• Dynamization of the team
• Serving as an idol in terms of service and customer care
• Knowledge of different collections and products (tendencies, style, material, etc.)
• Constant monitoring, to ensure a unique purchase experience (availability of the team, quality of customer care, speed of cashing in, role reversal within the team)
• Ensuring the regularly offered services to customers (repairs, exchange, vouchers, delivery by mail, etc)
• Staying vigilant concerning eventual theft, so it can be prevented.

Setting the scene for the brand (image, product, merchandising)

• Steadily monitoring to ensure a safe, tidy, and clean store
• Monitor the overall comfort, to ensure the customer experiences it (atmosphere within the store, lighting, music, etc.)
• Organising and executing the presentation by respecting the norms of merchandising and guidelines (take on changes, depending on the store)
• Educating the co-workers on the topic of visual merchandising

Leading the store

• Plan and schedule work schedules of the team, by considering the current and future needs of co-workers
• Take on the role as a role model concerning the strict compliance of the cash register manual and different procedures in terms of money (bank statements, status of cash register, etc)
• Analyse results based on collections and indicators, so a plan can be executed

Store organisation

• Monitoring the organisation and clean-up of the material reserve as well as the back office according to the defined process
• Ensuring the logistical tasks (qualitative and quantitative control of deliveries, unpacking the packages and placement of wares within the store)
• Apply and respect the various specifications of the product flow (process of falsely delivered wares, transfers, defect wares, returns, etc.)
• Deliver propositions, to ensure that the stock is adapted according to operating volume and capacity of wares
• Confirmation of ware-orders and ensuring the optimal replenishment of wares according to the analysis of the stock
• Organise, prepare and execution of the inventory; define an action plan, to better the results
• Guarantee the security of the goods as well as people (customers and employees), respecting the hygiene regulations

Role Overview:

As a Team Lead, E-Commerce Product Owner at Swatch, you will play a pivotal role in shaping the future of our E-Commerce platform and strategy. Managing and external development team, you will work closely with cross-functional teams, stakeholders, and customers to define, prioritize, and deliver product features that drive our online sales and enhance the customer experience.

Key Responsibilities:

• Optimization Salesforce Commerce Cloud platform, ensuring high performance, reliability and scalability
• Develop custom solutions and integrations with development teams
• Work with the UX/UI teams to develop custom solutions and integrations
• Develop and monitor key performance indicators (KPIs) and provide regular reports to management
• Develop custom solutions and integrations with development teams and market trends
• Create and manage the e-commerce product backlog, prioritizing feature and tasks to maximize value
• Collaborate with stakeholders, align with teams and customers on product goals
• Write detailed user stories with acceptance criteria to guide development teams
• Plan and coordinate product releases, including sprint planning, sprint reviews and retrospectives using Scrum/Agile
• Analyse trends to drive decisions and conversion rates
• Ensure that the delivered product meets defined quality standards and fulfils user expectations
• Use Jira to manage and track tasks, projects, and issue resolution to ensure timely delivery and efficient workflow within the e-commerce team
• Identify and address potential risks

Zu den Hauptaufgaben gehören:

• Betreuung der technischen Instandhaltung der Gebäude: Wartung, neue Arbeiten, technische Entwicklungen.
• Verwaltung der technischen Wartung der Gebäude und Anlagen: Einrichtung, Elektrizität, Aufzüge, Brandschutz, Heizung
• Verwaltung der Instandhaltung der Flächen: Reinigung, Grünflächen, Abfall, Verpflegung
• Verwaltung des Zugangs zu den Gebäuden und der damit verbundenen Dienstleistungen.
• Aushandeln der erforderlichen Dienstleistungsverträge und Überwachung des Budgets.
• Animieren und motivieren der Teams Gesundheit, Sicherheit und Allgemeine Dienste/Instandhaltung.
• Verantwortlich für das Management von Sicherheit, Gesundheit und Umwelt am Standort.
• Vorschlagen der notwendigen Anpassungen der Infrastrukturen.
• Gewährleistung der Steuerung der Pläne zur Verbesserung der Sicherheit, sowohl auf der Ebene der Ausrüstung als auch auf der Ebene der Risiken im Zusammenhang mit Feuer oder Naturschäden.
• Berichterstattung an den CFO über alle sicherheitsrelevanten Ereignisse.
• Verwaltung des Gebäudekontrollsystems, Alarm, Massnahmen ergreifen.
• Bereitstellung und Organisation der erforderlichen Ressourcen
• Verwaltung und Aktualisierung von Bauplänen (CAD) und Key Management (Key Magic).
• Handwerker auflisten, Wartung und Wartungsverträge verfolgen.
• Überprüfung von Garantien und Mängel bearbeiten
• Organisieren von Reparatur- und Renovierungsprojekten
• Verwaltung der Möbelbestände
• Erstellen Sie verschiedene Statistiken (Glas, Müll, Strom etc.)
• Verwaltung von Einlass und Parkplätzen
• Hilfe bei Veranstaltungen vor Ort

Some main responsibilities will include:

• Develop sales and operations strategies to maximize growth potential for the brand’s Retail and Wholesale business
• Manage and review P&L statements as well as develop budget and forecast reports
• Together with the Retail Manager, oversee the sales and operations of the retail locations
• Evaluate Brand competition challenges and identify opportunities for growth and profit enhancement
• Evaluate Brand competition challenges and identify opportunities for growth and profit enhancement
• Drive sales of E-commerce store in conjunction with the eStore Manager to ensure sales budgets are achieved or exceeded
• Together with the Marketing Manager, develop and implement marketing initiatives (including Digital Marketing initiatives) to increase the brand awareness in the marketplace and to attract new customers in collaboration with Swatch HQ
• Plan and execute local events, promotions and point of sale activities in order to increase sell through levels
• Supervise the proper use of merchandising material by customers in line with VM Guidelines
• Strengthen the brand identity, while ensuring that brand image and position were properly maintained in people and materials in line with Swatch HQ
• Ensure annual performance reviews are conducted for all direct reports and that individual development plans arising from performance reviews are implemented
• Responsible for the budget, balance sheet and income statement for the division in collaboration with Controlling
• Establish a SWATCH spirit within the team (~32 headcounts) and provide leadership and guidance

Key Responsibilities:

• Support the operational side of the international rollout of the Swatch e-commerce
• Coordinate the rollout of Omnichannel services worldwide: eReservation, Click&Collect and Click&Collect Express
• Implement the global eCommerce processes jointly with the eCommerce department and in collaboration with cross-functional teams: IT, Logistics, Finance, Retail, Legal to enforce eCommerce business worldwide and website new functionalities
• Define and implement the anti-fraud strategy and risk management for online transactions worldwide with the goal of maximising revenue, minimize fraud-loss and operational costs
• Responsible for order management process for the worldwide e-commerce sites
• Collaborate with external partners such as payment providers, logistics and group services.
• Define and create operational process work flows and tools for markets and HQ stakeholders
• Improve, set up and implement Customer Service tactics for pre/after sales jointly with other brands of the Swatch Group

Les principales responsabilités comprendront :

• Assurer le suivi de la maintenance technique des bâtiments : maintenance, travaux neufs, évolutions techniques
• Gérer la maintenance technique des bâtiments et des installations : aménagement, électricité, ascenseurs, sécurité incendie, chauffage
• Gérer l'entretien des espaces : nettoyage, espaces verts, déchets, restauration
• Gérer la gestion des accès aux bâtiments et les services associés
• Négocier les contrats de services nécessaires et suivre le budget
• Animer et motiver les équipes Santé Sécurité et Services Généraux / Maintenance
• Responsable de la gestion de la sécurité, de la santé et de l'environnement sur le site
• Proposer les adaptations nécessaires au niveau des infrastructures
• Assurer le pilotage des plans de progrès sécurité, tant au niveau des équipements qu'au niveau des risques liés à l'incendie ou aux dégâts naturels
• Relais avec les services informatiques pour le réseau, les informations sur les équipements
• Informer le directeur financier de tous les événements de sécurité
• Administration du système de contrôle du bâtiment, alarme, prendre des mesures
• Fournir et organiser les ressources nécessaires
• Gestion et mise à jour des plans de construction (CAO), Key Management (Key Magic)
• Lister les artisans, suivre l'entretien et les contrats de maintenance
• Vérifier les garanties, travailler sur les défauts
• Organiser des projets de réparation et de rénovation
• Gestion des stocks de mobilier
• Établir diverses statistiques (verre, ordures, électricité etc.)
• Gestion des admissions et du stationnement
• Aide aux événements sur site

1. Customer Service:

• Provide and maintain exceptional customer service to each customer.

• Convert walk-in traffic into clients, creating excitement and desire around the product.

• Provide detailed information about product features, pricing, and after-sales services.
• Assist customers in making selections by building customer confidence, being proactive in offering suggestions and sharing product knowledge.
• Gather customer feedbacks and share best practices within the organization.

1. Sales

• Contribute to Team’s effort to achieve and exceed sales targets.
• Take necessary steps to reach objectives linked to KPI’s.
• Maintain knowledge of current sales activities, payment and exchanges policies.
• Process payments ensuring accurate and efficient transactions.

1. Product Knowledge

• Share storytelling and benefits related to collections with customers.
• Attend product training sessions to continuously enhance product/Brand knowledge.
• Gather knowledge about latest trends in the retail and watch industry.

4.Store Operations:

• Maintain an orderly and welcoming sales floor at all times.
• Assist with repairs, change of straps and batteries.
• Handling of cash register and settlements.
• Assist with inventory management, including receiving and checking in new stock.
• Support with visual merchandising implementation and constantly make sure it remains visually appealing.

1. Team Collaboration

• Self-starter with strong team-player approach to exceed Team objectives.
• Participate in team meetings and actively contribute to new projects.
• Assist in training new employees if needed.

The store manager optimises, within the framework of the predetermined goals of the brand, the quantitative and qualitative results of his store.

Team leadership

• Recruiting new employees according to a predefined profile and with the agreement of HR and retail manager
• Integrating and training new employees
• Passing the passion for the brand on to the team, to constantly evolve customer service
• Accompany and foster co-workers, to ensure they continue the acquisition of new skills and they’re employment during sales (selling skills, products, visual merchandising)
• Organisation and execution of meetings in collaboration with the assistant store manager
• Regular evaluation of the performance, skills, and development of each co-worker by conducting MAG’s, etc.dd
• Paying attention to co-workers (praise success, discuss problems), to build up trust, as well as to build it out.
• Take on a neutral role/referee in case of occurring conflicts
• Motivating and empower co-workers on a daily basis, to reach monthly and quarterly primes.

Sales management: boost sales

• Ensuring and controlling the co-worker’s contribution during sales
• Determination of goals
• Boost the KPI
• Determining of daily priorities and challenges, zoning, etc.
• Dynamization of the team
• Serving as an idol in terms of service and customer care
• Knowledge of different collections and products (tendencies, style, material, etc.)
• Constant monitoring, to ensure a unique purchase experience (availability of the team, quality of customer care, speed of cashing in, role reversal within the team)
• Ensuring the regularly offered services to customers (repairs, exchange, vouchers, delivery by mail, etc)
• Staying vigilant concerning eventual theft, so it can be prevented.

Setting the scene for the brand (image, product, merchandising)

• Steadily monitoring to ensure a safe, tidy, and clean store
• Monitor the overall comfort, to ensure the customer experiences it (atmosphere within the store, lighting, music, etc.)
• Organising and executing the presentation by respecting the norms of merchandising and guidelines (take on changes, depending on the store)
• Educating the co-workers on the topic of visual merchandising

Leading the store

• Plan and schedule work schedules of the team, by considering the current and future needs of co-workers
• Take on the role as a role model concerning the strict compliance of the cash register manual and different procedures in terms of money (bank statements, status of cash register, etc)
• Analyse results based on collections and indicators, so a plan can be executed

Store organisation

• Monitoring the organisation and clean-up of the material reserve as well as the back office according to the defined process
• Ensuring the logistical tasks (qualitative and quantitative control of deliveries, unpacking the packages and placement of wares within the store)
• Apply and respect the various specifications of the product flow (process of falsely delivered wares, transfers, defect wares, returns, etc.)
• Deliver propositions, to ensure that the stock is adapted according to operating volume and capacity of wares
• Confirmation of ware-orders and ensuring the optimal replenishment of wares according to the analysis of the stock
• Organise, prepare and execution of the inventory; define an action plan, to better the results
• Guarantee the security of the goods as well as people (customers and employees), respecting the hygiene regulations