Arbeiten bei Swatch

Main responsibilities will include:

• Executive assistant for the VP Marketing
• Filter and find solutions to external & internal demands addressed to the VP Marketing
• Screening of incoming calls, mail and emails
• Specific correspondence upon request
• Preparation of documents, presentations and weekly report
• Support with follow-up tasks
• Implement, collect and consolidate of ad-hoc reporting from the teams
• Control and validate invoices
• Coordinates meetings and write meeting minutes
• Organize and support internal and external events
• Control & validation of absences of the team
• Control & validation of expenses reports
• Contact Human Resources concerning personnel questions/changes/new arrivals
• Take care of the introduction of new employees in the team and in the markets
• Organize objectives and bonus discussion as well as annual individual meeting with the team
• Organize welcome of external visitors
• Handle business trips coming from the team members and guests and provide reporting
• Organise caterings and contribute to hospitality/events of internal and external visitors

The store manager optimises, within the framework of the predetermined goals of the brand, the quantitative and qualitative results of his store.

Team leadership

• Recruiting new employees according to a predefined profile and with the agreement of HR and retail manager
• Integrating and training new employees
• Passing the passion for the brand on to the team, to constantly evolve customer service
• Accompany and foster co-workers, to ensure they continue the acquisition of new skills and they’re employment during sales (selling skills, products, visual merchandising)
• Organisation and execution of meetings in collaboration with the assistant store manager
• Regular evaluation of the performance, skills, and development of each co-worker by conducting MAG’s, etc.dd
• Paying attention to co-workers (praise success, discuss problems), to build up trust, as well as to build it out.
• Take on a neutral role/referee in case of occurring conflicts
• Motivating and empower co-workers on a daily basis, to reach monthly and quarterly primes.

Sales management: boost sales

• Ensuring and controlling the co-worker’s contribution during sales
• Determination of goals
• Boost the KPI
• Determining of daily priorities and challenges, zoning, etc.
• Dynamization of the team
• Serving as an idol in terms of service and customer care
• Knowledge of different collections and products (tendencies, style, material, etc.)
• Constant monitoring, to ensure a unique purchase experience (availability of the team, quality of customer care, speed of cashing in, role reversal within the team)
• Ensuring the regularly offered services to customers (repairs, exchange, vouchers, delivery by mail, etc)
• Staying vigilant concerning eventual theft, so it can be prevented.

Setting the scene for the brand (image, product, merchandising)

• Steadily monitoring to ensure a safe, tidy, and clean store
• Monitor the overall comfort, to ensure the customer experiences it (atmosphere within the store, lighting, music, etc.)
• Organising and executing the presentation by respecting the norms of merchandising and guidelines (take on changes, depending on the store)
• Educating the co-workers on the topic of visual merchandising

Leading the store

• Plan and schedule work schedules of the team, by considering the current and future needs of co-workers
• Take on the role as a role model concerning the strict compliance of the cash register manual and different procedures in terms of money (bank statements, status of cash register, etc)
• Analyse results based on collections and indicators, so a plan can be executed

Store organisation

• Monitoring the organisation and clean-up of the material reserve as well as the back office according to the defined process
• Ensuring the logistical tasks (qualitative and quantitative control of deliveries, unpacking the packages and placement of wares within the store)
• Apply and respect the various specifications of the product flow (process of falsely delivered wares, transfers, defect wares, returns, etc.)
• Deliver propositions, to ensure that the stock is adapted according to operating volume and capacity of wares
• Confirmation of ware-orders and ensuring the optimal replenishment of wares according to the analysis of the stock
• Organise, prepare and execution of the inventory; define an action plan, to better the results
• Guarantee the security of the goods as well as people (customers and employees), respecting the hygiene regulations

Main responsibilities will include:

EVENTS

• Development of local event strategy in alignement with Headquarter’s goals and vision
• Establising briefing & concept of events within Switzerland
• Eloboration and coordinating contracts with partners in cooperation with the legal department
• Responsibility for the implementation, control and reporting of all events carried out
• Negotiation and cooperation with all parties involved (partners, suppliers, internal dept.)
• Coordination of all material & communication (Production/Merchandising/Sales/Communication/E-Store Newsletters)
• Budget responsibility for events

MARKETING ACTIVATION

• Develop, execute and evaluate Retail Marketing operations, promotions and below the line activities as assigned through budgeted programs in conjunction with Marketing Manager
• Define concepts & execute events with Marketing Manager for new product launches on POS level
• Develop and implement promotional strategies for new openings and existing corporate stores
• Develop and implement promotions at wholesale level (airports & good wholesellers)
• Creation of promotional materials, promotional flyers and other marketing materials with the objective to increase customer engagement and footfall in stores
• Produce operational tools & marketing material for retail organization
• Analyse impact of implemented marketing activities, track budgets and report accordingly to facilitate adjustments with the management
• Budget responsibility for promotions

Zu den Hauptaufgaben gehören:

• Debitorenbuchhaltung (Verarbeitung von Zahlungen, Mahnungen).
• Kreditorenbuchhaltung (Kontierung und Verbuchung von Rechnungen).
• Verbuchung von Bankbelegen
• Kontrolle der Bilanzkonten
• Kontrollen im Zusammenhang mit der Verwaltung der Mehrwertsteuer.
• Mithilfe bei der Kassenführung
• Kontrolle der Spesenabrechnungen der Mitarbeiter/innen
• Administrative Aufgaben der Buchhaltung

1. Customer Service:

• Provide and maintain exceptional customer service to each customer.

• Convert walk-in traffic into clients, creating excitement and desire around the product.

• Provide detailed information about product features, pricing, and after-sales services.
• Assist customers in making selections by building customer confidence, being proactive in offering suggestions and sharing product knowledge.
• Gather customer feedbacks and share best practices within the organization.

1. Sales

• Contribute to Team’s effort to achieve and exceed sales targets.
• Take necessary steps to reach objectives linked to KPI’s.
• Maintain knowledge of current sales activities, payment and exchanges policies.
• Process payments ensuring accurate and efficient transactions.

1. Product Knowledge

• Share storytelling and benefits related to collections with customers.
• Attend product training sessions to continuously enhance product/Brand knowledge.
• Gather knowledge about latest trends in the retail and watch industry.

4.Store Operations:

• Maintain an orderly and welcoming sales floor at all times.
• Assist with repairs, change of straps and batteries.
• Handling of cash register and settlements.
• Assist with inventory management, including receiving and checking in new stock.
• Support with visual merchandising implementation and constantly make sure it remains visually appealing.

1. Team Collaboration

• Self-starter with strong team-player approach to exceed Team objectives.
• Participate in team meetings and actively contribute to new projects.
• Assist in training new employees if needed.

Zu den Hauptaufgaben gehören:

• Führung der Teams Gesundheit, Sicherheit und Allgemeine Dienste/Instandhaltung.
• Verantwortlich für das Management von Sicherheit, Gesundheit und Umwelt am Standort.
• Berichterstattung an den CFO über alle sicherheitsrelevanten Ereignisse.
• Betreuung der technischen Instandhaltung der Gebäude: Wartung, neue Arbeiten, Einrichtung, Elektrizität, Aufzüge, Brandschutz, Heizung
• Organisieren von Reparatur- und Renovierungsprojekten
• Überprüfung von Garantien und Mängel bearbeiten
• Verwaltung des Gebäudekontrollsystems, Alarm, Massnahmen ergreifen.
• Verwaltung des Zugangs zu den Gebäuden und der damit verbundenen Dienstleistungen.
• Verwaltung der Instandhaltung der Flächen: Reinigung, Grünflächen, Abfall, Verpflegung
• Aushandeln der erforderlichen Dienstleistungsverträge und Überwachung des Budgets.
• Erstellung verschiedener Statistiken (Glas, Müll, Strom, Nachhaltigkeit etc.)

Les principales responsabilités comprendront :

• Direction des équipes Santé, Sécurité et Services Généraux/Entretien.
• Responsable de la gestion de la sécurité, de la santé et de l'environnement sur le site.
• Rapport au CFO concernant tous les événements liés à la sécurité.
• Supervision de l'entretien technique des bâtiments : maintenance, nouveaux travaux, aménagement, électricité, ascenseurs, prévention incendie, chauffage.
• Organisation des projets de réparation et de rénovation.
• Vérification des garanties et traitement des défauts.
• Gestion du système de contrôle des bâtiments, alarmes, mise en œuvre des mesures nécessaires.
• Gestion de l'accès aux bâtiments et des services associés.
• Gestion de l'entretien des espaces : nettoyage, espaces verts, déchets, restauration.
• Négociation des contrats de services nécessaires et suivi du budget.
• Élaboration de diverses statistiques (verre, déchets, électricité, durabilité, etc.).

Zu den Hauptaufgaben gehören:

• Sicherstellung des Daily Business der Stores
• Hauptansprechperson für die Stores bezüglich Cegid-Kassensystem, Omnichannel und In Store Organisation (IT, Kunden, Produkte, …)
• Ansprechperson der Area Manager für alle Anliegen (KPI’s Analysen)
• Durchführung vom Monatsabschluss und Vorbereitung und Verwaltung von Statistiken und Analysen
• Vorbereitung der monatlichen POS Reports und Budgets für die Stores
• Administrative Korrespondenz mit Endkonsumenten/ Partnern
• Informationsfluss auf Deutsch, Französisch und Englisch an alle Stores
• Überwachung und Auswertung der Traffic Counter Zahlen in den Stores
• Vorbereitung und Versenden des wöchentlichen Info Flashs
• Planung und Durchführung von Jahresinventuren in den Stores inkl. Analysen für die Finanzabteilung
• Nachbestellung von Store-Material wie Kassenrollen, Minigripes, Gutscheinen, usw. und Stellvertretung Personalverkauf (Showroom)
• Lead in der internen Koordination bei Store-Eröffnungen, Umbauten und Schliessungen
• Verwaltung und Nachführen der Store Verträge
• Vorbereitung und Koordinieren von Store Manager Meetings
• Organisation von Special Events und Support für In Store Activations.

Zu den Hauptaufgaben gehören:

• Debitorenbuchhaltung (Verarbeitung von Zahlungen, Mahnungen).
• Kreditorenbuchhaltung (Kontierung und Verbuchung von Rechnungen).
• Verbuchung von Bankbelegen
• Kontrolle der Bilanzkonten
• Kontrollen im Zusammenhang mit der Verwaltung der Mehrwertsteuer.
• Mithilfe bei der Kassenführung
• Kontrolle der Spesenabrechnungen der Mitarbeiter/innen
• Administrative Aufgaben der Buchhaltung

Principales responsabilités :

• Comptabilité des débiteurs (traitement des paiements, rappels)
• Comptabilité des créanciers (imputation et comptabilisation des factures)
• Comptabilisation des pièces bancaires
• Contrôle de compte du bilan
• Contrôles liés à la bonne gestion de la TVA
• Participation à la gestion de la caisse
• Participer à la tenue de la comptabilité financière et créanciers
• Contrôle des notes de frais des collaborateurs
• Diverses tâches administratives de la comptabilité