E-COMMERCE OPERATIONS SPECIALIST 100%
Job description
Key Responsibilities:
- Support the operational side of the international rollout of the Swatch e-commerce
- Coordinate the rollout of Omnichannel services worldwide: eReservation, Click&Collect and Click&Collect Express
- Implement the global eCommerce processes jointly with the eCommerce department and in collaboration with cross-functional teams: IT, Logistics, Finance, Retail, Legal to enforce eCommerce business worldwide and website new functionalities
- Define and implement the anti-fraud strategy and risk management for online transactions worldwide with the goal of maximising revenue, minimize fraud-loss and operational costs
- Responsible for order management process for the worldwide e-commerce sites
- Collaborate with external partners such as payment providers, logistics and group services.
- Define and create operational process work flows and tools for markets and HQ stakeholders
- Improve, set up and implement Customer Service tactics for pre/after sales jointly with other brands of the Swatch Group
Profile
- Bachelor’s degree in business administration, engineering degree in information technologies or equivalent
- Good understanding of eCommerce business and landscape
- Previous experience in a similar position is a plus
- Experience in the management of complex and multinational projects is a plus
Professional requirements
You are proactive, flexible, and responsible with strong communication skills as well as pronounced analytical, technical, and planning skills. Customer, service, and solution oriented, you are used to work in fast moving, international environments and deal well with priorities and tight deadlines. You bring excellent communication and negotiation skills and are used to work independently. Moreover, you are a team player with good interpersonal skills, can build relationships with other teams and departments.
Languages
In addition, you are fluent in English, additional language such as German and/or French is a plus.
Contact
If you feel this challenging opportunity meets your profile and expectations, please click on the APPLY link to send us your CV in English.
SWATCH Ltd.
Human Resources
Nicolas G. Hayek Strasse 1
CH - 2502 Biel/Bienne