Working at Swatch

At Swatch we provide our Retail Key holders with the training and support that lays the groundwork for a professional career with real momentum.  As a member of the Retail Sales Team, you will be coached on sales techniques and customer service skills along with technical training on all our watches and services.  Plus, your base-plus-commission pay structure is designed so that the sky is the limit for motivated and knowledgeable retail sales professionals.

Job Description:

At Swatch we provide our Retail Key holders with the training and support that lays the groundwork for a professional career with real momentum.  As a member of the Retail Sales Team, you will be coached on sales techniques and customer service skills along with technical training on all our watches and services.  Plus, your base-plus-commission pay structure is designed so that the sky is the limit for motivated and knowledgeable retail sales professionals.

Customer Journey, Visual Merchandising und Storytelling – bei diesen Wörtern rasen Deine Gedanken, Du sprühst schon jetzt vor Kreativität und kannst es kaum abwarten Dich in das Abenteuer zu stürzen?

Starte jetzt Deine neue Reise mit Swatch & Flik Flak in unserem neuen Store in Berlin am Hackeschen Markt als

Assistant Store Manager (all genders)

• Execute sales responsibility of the store
• Provide customer service to Swatch customers in the Corporate Store environment
• Handle the day to day operations of the shop including merchandise display, inventory replenishment and POS system operation

• Assist the Boutique Manager to achieve both the sales and non-sales objectives of the boutique
• Provide sales supervision in the selling floor and monitor the service standard
• Support the Shop Manager in performance management e.g. Evaluation and motivation of sales staff, staff disciplines
• Keep good stock management and merchandising display in boutique
• Take charge of the general shop administration to keep the operation runs smoothly
• Monitor and review target stock level together with customer needs/buying trends, and advise the Shop Manager of any suggestions necessary to increase sales
• Collect comments for analysis & reporting purposes and report to Shop Manager accordingly

Responsibilities:

• Execute sales responsibility of the store
• Provide customer service to Swatch customers in the Corporate Store environment
• Handle the day to day operations of the shop including merchandise display, inventory replenishment and POS system operation

Requirements:

• Secondary school or above
• Minimum 1 year of experience in retail or customer service industry
• Proactive and energetic
• Good command of spoken Cantonese and Mandarin, basic English

Salary and benefits:

• Rest day: 8 days per month / PH: 17 days / AL: 13- 17 days
• Life Insurance / Medical and Dental Insurance (Include children)
• Hardworking incentive / Commission / 13th Month Pay
• Referral Bonus - Up to HK$10,000
• Staff Discount / Wedding Gift / New Birth Gift
• On the job training and career development

At Swatch we provide our Retail Key holders with the training and support that lays the groundwork for a professional career with real momentum.  As a member of the Retail Sales Team, you will be coached on sales techniques and customer service skills along with technical training on all our watches and services.  Plus, your base-plus-commission pay structure is designed so that the sky is the limit for motivated and knowledgeable retail sales professionals.

A Superb Opportunity…
At Swatch we provide our Retail Sales Associates with the training and support that lays the groundwork for a professional career with real momentum. As a member of the Retail Sales Team, you will be coached on sales techniques and customer service skills along with technical training on all our watches and services. Plus, your base-plus-commission pay structure is designed so that the sky is the limit for motivated and knowledgeable retail sales professionals.

Customer Service

• Provide and maintain exceptional customer service to each customer.

• Convert walk-in traffic into clients, creating excitement and desire around the product.

• Provide detailed information about product features, pricing, and after-sales services.
• Assist customers in making selections by building customer confidence, being proactive in offering suggestions and sharing product knowledge.
• Gather customer feedbacks and share best practices within the organization.

Sales

• Contribute to Team’s effort to achieve and exceed sales targets.
• Take necessary steps to reach objectives linked to KPI’s.
• Maintain knowledge of current sales activities, payment and exchanges policies.
• Process payments ensuring accurate and efficient transactions.

Product Knowledge

• Share storytelling and benefits related to collections with customers.
• Attend product training sessions to continuously enhance product/Brand knowledge.
• Gather knowledge about latest trends in the retail and watch industry.

Store Operations

• Maintain an orderly and welcoming sales floor at all times.
• Assist with repairs, change of straps and batteries.
• Handling of cash register and settlements.
• Assist with inventory management, including receiving and checking in new stock.
• Support with visual merchandising implementation and constantly make sure it remains visually appealing.

 Team Collaboration

• Self-starter with strong team-player approach to exceed Team objectives.
• Participate in team meetings and actively contribute to new projects.
• Assist in training new employees if needed.

Customer Service

• Provide and maintain exceptional customer service to each customer.

• Convert walk-in traffic into clients, creating excitement and desire around the product.

• Provide detailed information about product features, pricing, and after-sales services.
• Assist customers in making selections by building customer confidence, being proactive in offering suggestions and sharing product knowledge.
• Gather customer feedbacks and share best practices within the organization.

Sales

• Contribute to Team’s effort to achieve and exceed sales targets.
• Take necessary steps to reach objectives linked to KPI’s.
• Maintain knowledge of current sales activities, payment and exchanges policies.
• Process payments ensuring accurate and efficient transactions.

Product Knowledge

• Share storytelling and benefits related to collections with customers.
• Attend product training sessions to continuously enhance product/Brand knowledge.
• Gather knowledge about latest trends in the retail and watch industry.

Store Operations

• Maintain an orderly and welcoming sales floor at all times.
• Assist with repairs, change of straps and batteries.
• Handling of cash register and settlements.
• Assist with inventory management, including receiving and checking in new stock.
• Support with visual merchandising implementation and constantly make sure it remains visually appealing.

 Team Collaboration

• Self-starter with strong team-player approach to exceed Team objectives.
• Participate in team meetings and actively contribute to new projects.
• Assist in training new employees if needed.