Store Manager 100% ZH Landside

Job description

The store manager optimises, within the framework of the predetermined goals of the brand, the quantitative and qualitative results of his store.

Team leadership

• Recruiting new employees according to a predefined profile and with the agreement of HR and retail manager
• Integrating and training new employees
• Passing the passion for the brand on to the team, to constantly evolve customer service
• Accompany and foster co-workers, to ensure they continue the acquisition of new skills and they’re employment during sales (selling skills, products, visual merchandising)
• Organisation and execution of meetings in collaboration with the assistant store manager
• Regular evaluation of the performance, skills, and development of each co-worker by conducting MAG’s, etc.dd
• Paying attention to co-workers (praise success, discuss problems), to build up trust, as well as to build it out.
• Take on a neutral role/referee in case of occurring conflicts
• Motivating and empower co-workers on a daily basis, to reach monthly and quarterly primes.

Sales management: boost sales

• Ensuring and controlling the co-worker’s contribution during sales
• Determination of goals
• Boost the KPI
• Determining of daily priorities and challenges, zoning, etc.
• Dynamization of the team
• Serving as an idol in terms of service and customer care
• Knowledge of different collections and products (tendencies, style, material, etc.)
• Constant monitoring, to ensure a unique purchase experience (availability of the team, quality of customer care, speed of cashing in, role reversal within the team)
• Ensuring the regularly offered services to customers (repairs, exchange, vouchers, delivery by mail, etc)
• Staying vigilant concerning eventual theft, so it can be prevented.

Setting the scene for the brand (image, product, merchandising)

• Steadily monitoring to ensure a safe, tidy, and clean store
• Monitor the overall comfort, to ensure the customer experiences it (atmosphere within the store, lighting, music, etc.)
• Organising and executing the presentation by respecting the norms of merchandising and guidelines (take on changes, depending on the store)
• Educating the co-workers on the topic of visual merchandising

Leading the store

• Plan and schedule work schedules of the team, by considering the current and future needs of co-workers
• Take on the role as a role model concerning the strict compliance of the cash register manual and different procedures in terms of money (bank statements, status of cash register, etc)
• Analyse results based on collections and indicators, so a plan can be executed

Store organisation

• Monitoring the organisation and clean-up of the material reserve as well as the back office according to the defined process
• Ensuring the logistical tasks (qualitative and quantitative control of deliveries, unpacking the packages and placement of wares within the store)
• Apply and respect the various specifications of the product flow (process of falsely delivered wares, transfers, defect wares, returns, etc.)
• Deliver propositions, to ensure that the stock is adapted according to operating volume and capacity of wares
• Confirmation of ware-orders and ensuring the optimal replenishment of wares according to the analysis of the stock
• Organise, prepare and execution of the inventory; define an action plan, to better the results
• Guarantee the security of the goods as well as people (customers and employees), respecting the hygiene regulations

Profile

We are looking for a Store Manager who can:

• Lead a team
• Boost sales
• Sets the brand into scene
• Secures the organisation and leadership of the store

He or she should commit to:

1. Foster the brand by means of his behaviour
2. Respect the work tools and work environment
3. Guaranteeing the safety of the wares and people
4. Foster the interpersonal relationships (good communication)
5. Adapt the work plans and absences, to secure a smooth customer service
6. Apply and develop intentions of the company in relation to all expenses

Benefits – What is in for you.

• Working within an international, diverse, and dynamic team.
• Be at the forefront of innovation within the watch industry.
• Personnel discount on a large selection of Swatch Group products (40%)
• Good performance paired with continued business needs translate into an open-end contract.
• Development and training opportunities.
• Contribution to health insurance costs

Note that for the airport staff additional perks include:

• Free shuttle services to the airport
• 10% discount on duty free items and meals

Professional requirements

• Education as a salesperson in retail and /or education as a sales coordinator with commercial skills as an advantage
• Experience in sales and leadership of a store and its sales staff, or as assistant store manager
• Customer oriented and customer friendly
• Takes on initiative
• Experience in PR and marketing activities
• Being proficient in sales strategy
• Numbers oriented
• Commitment
• Representing the brand Swatch

Languages

• Very good knowledge of German/French/English, any other languages are clearly considered an asset

Contact

Swatch Retail AG