Working at Swatch

Ideal candidate will have retail sales experience, as well as Keyholder background. This position must possess exceptional customer service skills and a demeaner that embodies a great sense of approachability.  Candidate should also have the ability to meet or exceed sales objectives and possess a strong desire to learn about our timepieces and looking to become an essential member of our team 

 

 

The Assistant Store Manager, reporting to the Store Manager, plays a key role in managing all aspects of the store's operations. This role involves driving sales through motivation and support of the staff, guiding the sales team to provide exceptional customer service for sales growth, and meeting operational objectives and ensuring adherence to company policies and procedures. Assistant Store Manager has to possess the following Swatch Core Competencies: Customer Focus, Drive for Results, Creativity, Problem-Solving, Humility, Integrity, Building Effective Teams and Relationships.

Starting base pay of $43,000.00 plus monthly performance bonus.

Benefits:

• Paid Vacations
• Paid sick days
• Health benefits, including dental and vision coverage.
• Life insurance
• RRSP contributions with company match
• Company Discount

Responsibilities include:

• Customer Service & Sales Generation: Coaching the sales team to enhance customer experiences and achieve sales targets, ensuring product knowledge, and monitoring performance.
• Operations: Assisting in managing store efficiency, adhering to procedures, inventory control, and addressing inventory discrepancies.
• Personnel Management: Supporting recruitment, development, and disciplinary processes, contributing to staff evaluations and development plans.
• Visual Merchandising: Helping maintain store presentation standards.
• Other: Upholding workplace safety, serving as a role model for company policies and procedures.

Working Conditions:

Work is performed with moderate physical effort is required and significant walking and standing is required for the majority of each shift. While this position has a low risk of injury, the position requires lifting, pushing, pulling and holding (up to 35 lbs and above with appropriate support) of boxes and store fixtures, as well as, significant focus when completing paperwork, cash management or using the POS.

Employment Status:

Full-Time: 40 hours per week on average. Must maintain open availability to meet the needs of the business and may be required to work more than 40 hours per week, including certain holidays and blackout dates.

Team Management

• Train, supervise, develop and motivate employees to achieve the goals of the store.
• Deliver high customer service through team.
• Produce team rotas and  manage team holidays.
• Monitor employees performance. Provide coaching, feedback and ensure completion of performance management
• Complete full and thorough probation reviews, quarterly reviews and annual reviews.
• Complete all recruitment for your store team, while liaising with your HR Business Partner

Training

• Implement thorough induction programs for all new employees.
• Raise any training needs to the Retail Trainer and HR Business Partner for yourself and your team, to ensure full support can be offered.
• Ensure service standards and behaviors are in line with training and Swatch guidelines at all times.

Security

• Minimise shrinkage by careful monitoring of all monies, attentive action on shop floor, team selection and development, accurate and timely record keeping secure merchandising and material handling and accident prevention.
• Control shrinkage by attentive action on the shop floor, merchandise handling, accident prevention and careful operation of the till and administration policies and procedures.
• Management of all key and access security.
• Maintain/build a general awareness of products and security hot spots. 
• Maintain correct processing of all deliveries.
• Carry out stock checks and audits in line with Company policies and procedures.
• Ensure the till is reconciled on a daily basis.
• All transactions to be handled in a responsible and secure way.
• Till functions, cashing up, payments and general duties.
• Dealing with, and handling of, cash, credits cards and international currency.

 Reporting

• Accurate reporting of all administration and stock control.
• Provide all reports, as requested from Swatch Management, within the deadlines as communicated.

Sales

• Ensure familiarity with the product range, past and present, so that customers can be provided with as much detail as necessary.
• Ensure good knowledge of all functions of watches and other products.
• Contribute to the store reaching its monthly, quarterly and annual sales targets.
• Deliver exceptional customer service to every customer, every time. Whether by email, over the phone, or in person in the store.

Care of the Store

• Ensure the store is kept clean and presentable at all times.
• Responsible for all store Health and Safety, including implementing and following policies and ongoing review of practices.
• Good Visual Merchandising standards.

Communication

• Attend briefing sessions as directed by your line manager.
• Be familiar with international customer’s customs and culture.
• Attend the Retail Managers Meeting Ensure all feedback and difficult conversations are conducted in a professional manner

Product Knowledge

• Attend regular training days.
• Take responsibility, and be self-motivated and pro-active, to understand all new products and apply training and instructions.
• Provide product training to colleagues and complete spot checks on their product knowledge

Merchandising

• Ensure products are displayed in line with Company policies and procedures.
• Deliver high store presentation standards.
• Develop the Visual Merchandising Ambassador within store, assisting them where required.

 

The Head of Retail Operations will lead the Swatch retail management team in Canada, focusing on driving growth and enhancing store performance. This role aims to achieve financial targets, expand store locations, improve customer experience, and ensure operational excellence. The Head of Retail Operations will oversee and execute expansion strategies, assess retail locations, and manage new store openings, renovations, and relocations. As a visible and inspiring leader, the Head of Retail Operations will support store and field teams and act as a key liaison with HR, Marketing, Finance, and eCommerce. Prioritizing employee development, engagement, and talent management, the Head of Retail Operations will work with cross-functional teams to implement key business initiatives and report to the Brand Manager, Swatch.

Benefits:

• Health benefits, including dental and vision coverage
• RRSP contributions with company match
• Company discount
• Life insurance
• Paid Vacations
• Paid sick days

Responsibilities include:

• Define and implement a strategic vision for the profitable growth of retail stores in Canada.
• Achieve financial targets and key performance indicators (KPIs), focusing on increasing store productivity.
• Enhance employee engagement across all retail locations and field teams by implementing engagement initiatives and fostering a positive workplace culture.
• Lead talent management initiatives to attract, develop, and retain top talent.
• Drive and scout potential locations, coordinating with internal teams to ensure timely store openings.
• Develop and execute operational plans for retail initiatives, including process improvements, policy adherence, inventory management, labor planning, and safety protocols.
• Optimize operating expenses in line with financial targets.
• Support omnichannel retail strategies by enabling in-store execution of programs.
• Foster a consumer-centric, high-performance culture focused on operational excellence and brand elevation.
• Lead in alignment with company values and performance standards.

Key Results:

• Achievement of financial goals and operational KPIs.
• Timely execution of new store openings and operational initiatives.
• Increased employee engagement and retention.
• Smooth implementation of omnichannel & DTC strategies.

Working Conditions:

While this position has a low risk of injury, it may involve lifting, pushing, pulling, and holding items up to 35 lbs or more with appropriate support. The role requires significant focus when completing paperwork and working on reports, as well as prolonged sitting and computer use. Additionally, travel may be required up to 40% of the time, both across Canada and internationally.

Swatch have an exciting opportunity for a Full Time Manager to join our Flagship store on Oxford Street, London.

Your main activities will be to maximise profit through the effective management and display of stock, and the development and productivity of team whilst ensuring exceptional levels of customer service are achieved.

 

Leading the team with the Store, and Assistant Manager

Leadership and Team Management

• Helps manage the team in the absence of the Store Manager, offering guidance and support. This includes guiding and supporting, team, setting up team for success by coaching and training
• Drive professional, positive, sales and service focused environment.
• Adapt diverse situations applying situational leadership skills

Communication Skills

• Communicates clearly with customers and team
• Practice active listening
• Communicate clearly and confidently with the team, peers, and supervisor

Problem Solving & Initiative

• Can solve issues independently and assist with operational improvements.

Proactive & Responsible behaviour

• Demonstrates ownership of the store's performance and takes initiative where needed.

 

Sales Management – Boost Sales

Sales & Performance

• Supports the Store Manager in achieving the sales targets, analyses data, and supports the development and implementation of strategies to boost

Customer-Centric Excellence

• Supports customer service efforts, ensuring the team delivers top tier service.

Customer Interaction

• Interacts with the customers, to assist them and ensure their satisfaction.

Setting the scene for the brand

Brand knowledge

• Has an excellent understanding of the brand, its values, and how it influences customer experience.

Product Presentation

• Ensures that the store is always maintained neat, organized, and visually appealing

Leading & organising the Store

Operational excellence

• Supports the Store Manager in managing operations, stock and resources efficiently.

Tech Savvy & System Proficiency

• Proficient with store systems for handling transactions, inventory and store daily business.

Time management & Prioritization

• Manages tasks efficiently, balancing customer service with operational duties.

Leading the team with the Store, and Assistant Manager

Leadership and Team Management

• Helps manage the team in the absence of the Store Manager, offering guidance and support. This includes guiding and supporting, team, setting up team for success by coaching and training
• Drive professional, positive, sales and service focused environment.
• Adapt diverse situations applying situational leadership skills

Communication Skills

• Communicates clearly with customers and team
• Practice active listening
• Communicate clearly and confidently with the team, peers, and supervisor

Problem Solving & Initiative

• Can solve issues independently and assist with operational improvements.

Proactive & Responsible behaviour

• Demonstrates ownership of the store's performance and takes initiative where needed.

 

Sales Management – Boost Sales

Sales & Performance

• Supports the Store Manager in achieving the sales targets, analyses data, and supports the development and implementation of strategies to boost

Customer-Centric Excellence

• Supports customer service efforts, ensuring the team delivers top tier service.

Customer Interaction

• Interacts with the customers, to assist them and ensure their satisfaction.

Setting the scene for the brand

Brand knowledge

• Has an excellent understanding of the brand, its values, and how it influences customer experience.

Product Presentation

• Ensures that the store is always maintained neat, organized, and visually appealing

Leading & organising the Store

Operational excellence

• Supports the Store Manager in managing operations, stock and resources efficiently.

Tech Savvy & System Proficiency

• Proficient with store systems for handling transactions, inventory and store daily business.

Time management & Prioritization

• Manages tasks efficiently, balancing customer service with operational duties.

DINAMICITA’, SFIDA, INNOVAZIONE, PASSIONE, sono parole nelle quali ti riconosci? Allora siamo noi il tuo futuro lavorativo! The Swatch Group (Italia) S.p.A. ricerca nuovi talenti da inserire nei nostri negozi Corporate a marchio SWATCH di Venezia come venditori Part time 24/30 ore, con contratto temporaneo. In qualità di sales assistant garantirai un’esperienza di vendita eccellente ai nostri clienti, dal punto di vista della cura e realizzazione dei desideri. Contribuirai al raggiungimento degli obiettivi aziendali, gestendo le relazioni con la clientela e occupandoti di assistenza alla vendita e post vendita. Parteciperai all’organizzazione del negozio assicurandoti che il punto vendita, il back office e lo stock siano sempre in ordine. Inoltre garantirai la corretta presentazione dell'immagine dei brand SWATCH e FLIK FLAK.

DINAMICITA’, SFIDA, INNOVAZIONE, PASSIONE, sono parole nelle quali ti riconosci? Allora siamo noi il tuo futuro lavorativo! The Swatch Group (Italia) S.p.A. ricerca nuovi talenti da inserire nei nostri negozi Corporate a marchio SWATCH di Genova come venditori part time 20/24 ore, con contratto temporaneo. In qualità di sales assistant garantirai un’esperienza di vendita eccellente ai nostri clienti, dal punto di vista della cura e realizzazione dei desideri. Contribuirai al raggiungimento degli obiettivi aziendali, gestendo le relazioni con la clientela e occupandoti di assistenza alla vendita e post vendita. Parteciperai all’organizzazione del negozio assicurandoti che il punto vendita, il back office e lo stock siano sempre in ordine. Inoltre garantirai la corretta presentazione dell'immagine dei brand SWATCH e FLIK FLAK.

DINAMICITA’, SFIDA, INNOVAZIONE, PASSIONE, sono parole nelle quali ti riconosci? Allora siamo noi il tuo futuro lavorativo! The Swatch Group (Italia) S.p.A. ricerca nuovi talenti da inserire nei nostri negozi Corporate a marchio SWATCH di Venezia come venditori Part time 24/30 ore, con contratto temporaneo. In qualità di sales assistant garantirai un’esperienza di vendita eccellente ai nostri clienti, dal punto di vista della cura e realizzazione dei desideri. Contribuirai al raggiungimento degli obiettivi aziendali, gestendo le relazioni con la clientela e occupandoti di assistenza alla vendita e post vendita. Parteciperai all’organizzazione del negozio assicurandoti che il punto vendita, il back office e lo stock siano sempre in ordine. Inoltre garantirai la corretta presentazione dell'immagine dei brand SWATCH e FLIK FLAK.