Travailler chez Swatch

Leading the team with the Store, and Assistant Manager

Leadership and Team Management

• Helps manage the team in the absence of the Store Manager, offering guidance and support. This includes guiding and supporting, team, setting up team for success by coaching and training
• Drive professional, positive, sales and service focused environment.
• Adapt diverse situations applying situational leadership skills

Communication Skills

• Communicates clearly with customers and team
• Practice active listening
• Communicate clearly and confidently with the team, peers, and supervisor

Problem Solving & Initiative

• Can solve issues independently and assist with operational improvements.

Proactive & Responsible behaviour

• Demonstrates ownership of the store's performance and takes initiative where needed.

Sales Management – Boost Sales

Sales & Performance

• Supports the Store Manager in achieving the sales targets, analyses data, and supports the development and implementation of strategies to boost

Customer-Centric Excellence

• Supports customer service efforts, ensuring the team delivers top tier service.

Customer Interaction

• Interacts with the customers, to assist them and ensure their satisfaction.

Setting the scene for the brand

Brand knowledge

• Has an excellent understanding of the brand, its values, and how it influences customer experience.

Product Presentation

• Ensures that the store is always maintained neat, organized, and visually appealing

Leading & organising the Store

Operational excellence

• Supports the Store Manager in managing operations, stock and resources efficiently.

Tech Savvy & System Proficiency

• Proficient with store systems for handling transactions, inventory and store daily business.

Time management & Prioritization

• Manages tasks efficiently, balancing customer service with operational duties.

In this position, you will ensure the quality of all product categories developed by both brands Swatch and Flik Flak (Watches, Packaging, Merchandising, Children products, Toys). Key responsibilities and main tasks are:

• Lead all quality activities from the prototyping phase to product release in coordination with Quality and Project team
• Conduct regular risk assessments and follow up with the development team on necessary preventive and corrective actions
• Ensure compliance with quality standards and legal requirement (REACH, ROHS, CPSC, Marking…)
• Manage the release of chemical and physical homologations for new product launches
• Provide technical support to internal and external partners on specific projects
• Create Quality Project Reporting Tool and KPI Follow-up
• Perform audits of internal and external suppliers and track the completion of action plans
• Validate initial samples
• Develop, review, and update processes and workflows to ensure continuous improvement

Leading the team with the store- and assistant store manager

• Help recruiting new employees according to a predefined profile and with the agreement of HR and retail manager
• Integrating and training new employees
• Passing the passion for the brand on to the team, to constantly evolve customer service
• Accompany and foster co-workers, to ensure they continue the acquisition of new skills and their employment during sales (selling skills, products, visual merchandising)
• Organisation and execution of meetings in collaboration with the store- and assistant store manager
• Regular evaluation of the performance, skills, and development of each co-worker by conducting MAG’s, etc.
• Paying attention to co-workers (praise success, discuss problems), to build up trust, as well as to build it out
• Take on a neutral role/referee in case of occurring conflicts
• Regularly organise meetings (minimum once a week)
• Motivating and empower co-workers on a daily basis, to reach monthly and quarterly primes.

 Sales management (boost sales)

• Knowledge of different collections and products (tendencies, style, material, etc.)
• Constant monitoring, to ensure a unique purchase experience (availability of the team, quality of the customer care, speed of cashing in, role reversal within the team)
• Ensuring the regularly offered services to customers (repairs, exchange, vouchers, delivery by mail, etc.)
• Staying vigilant concerning eventual theft, so it can be prevented
• Tour-guide-business

Setting the scene for the brand (image, product, merchandising)

• Steadily monitoring, to ensure a safe, tidy, and clean store
• Monitor the overall comfort, to ensure the customer experiences it (atmosphere within the store, lighting, music, etc.)
• Organising and executing the presentation by respecting the norms of merchandising and guidelines (take on changes, depending on the store

 Leading the store in collaboration with the store- and assistant store manager

• Manage the contracts and plans under compliance of all social rules and norms, which are predefined by labor law
• Optimising expenditures, which can influence the operating statement (office supplies, telephone, etc.)
• Take on the role as a role model concerning the strict compliance of the cash register manual and different procedures in terms of money (bank statements, status of cash register, etc.)
• Analyse results based on collections and indicators, so a plan can be realised
• Ensuring the information flow and directing it to the hierarchy

Store organisation in collaboration with the store- and assistant store manager.

• Ensuring the perfect condition, maintenance as well as the necessary materials of the store
• Monitoring the organisation and clean-up of the material reserve as well as the back office according to the defined process
• Ensuring the logistical tasks (qualitative and quantitative control of deliveries, unpacking the packages and placement of wares within the store)
• Apply and respect the various specifications of the product flow (process of falsely delivered wares, transfers, defect wares, returns, etc.)
• Confirmation of ware-orders and ensuring the optimal replenishment of wares according to the analysis of the stock

Leading the team with the store- and assistant store manager

• Help recruiting new employees according to a predefined profile and with the agreement of HR and retail manager
• Integrating and training new employees
• Passing the passion for the brand on to the team, to constantly evolve customer service
• Accompany and foster co-workers, to ensure they continue the acquisition of new skills and their employment during sales (selling skills, products, visual merchandising)
• Organisation and execution of meetings in collaboration with the store- and assistant store manager
• Regular evaluation of the performance, skills, and development of each co-worker by conducting MAG’s, etc.
• Paying attention to co-workers (praise success, discuss problems), to build up trust, as well as to build it out
• Take on a neutral role/referee in case of occurring conflicts
• Regularly organise meetings (minimum once a week)
• Motivating and empower co-workers on a daily basis, to reach monthly and quarterly primes.

 Sales management (boost sales)

• Knowledge of different collections and products (tendencies, style, material, etc.)
• Constant monitoring, to ensure a unique purchase experience (availability of the team, quality of the customer care, speed of cashing in, role reversal within the team)
• Ensuring the regularly offered services to customers (repairs, exchange, vouchers, delivery by mail, etc.)
• Staying vigilant concerning eventual theft, so it can be prevented
• Tour-guide-business

Setting the scene for the brand (image, product, merchandising)

• Steadily monitoring, to ensure a safe, tidy, and clean store
• Monitor the overall comfort, to ensure the customer experiences it (atmosphere within the store, lighting, music, etc.)
• Organising and executing the presentation by respecting the norms of merchandising and guidelines (take on changes, depending on the store

 Leading the store in collaboration with the store- and assistant store manager

• Manage the contracts and plans under compliance of all social rules and norms, which are predefined by labor law
• Optimising expenditures, which can influence the operating statement (office supplies, telephone, etc.)
• Take on the role as a role model concerning the strict compliance of the cash register manual and different procedures in terms of money (bank statements, status of cash register, etc.)
• Analyse results based on collections and indicators, so a plan can be realised
• Ensuring the information flow and directing it to the hierarchy

Store organisation in collaboration with the store- and assistant store manager.

• Ensuring the perfect condition, maintenance as well as the necessary materials of the store
• Monitoring the organisation and clean-up of the material reserve as well as the back office according to the defined process
• Ensuring the logistical tasks (qualitative and quantitative control of deliveries, unpacking the packages and placement of wares within the store)
• Apply and respect the various specifications of the product flow (process of falsely delivered wares, transfers, defect wares, returns, etc.)
• Confirmation of ware-orders and ensuring the optimal replenishment of wares according to the analysis of the stock

Fachleute Betriebsunterhalt sind dafür verantwortlich, dass alle Einrichtungen in Gebäuden und darum herum funktionieren.

Sie sind für den Unterhalt und die Reinigung von Gebäuden, und Aussenanlagen, die Gartenpflege und die Abfallbewirtschaftung zuständig. Sie ersetzen Lampen, Türschlösser und Sicherungen, kontrollieren Heizung und Elektroinstallationen oder flicken tropfende Wasserhahnen. Kleinere Reparaturen erledigen sie selbst, in komplizierteren Fällen ziehen sie Fachleute hinzu.

Bei Bedarf übernehmen sie auch einfachere Maler- und Schreinerarbeiten, reparieren z. B. Möbel oder streichen Zäune.

Key Responsibilities:

• Platform Management: Support the day-to-day management and optimization of the Salesforce Commerce Cloud platform, ensuring high performance, reliability, and scalability.
• Customization & Development: Collaborate with development teams to design, build, and deploy customized solutions that enhance our e-commerce capabilities, including custom development, integrations, and third-party apps.
• UX/UI, WCAG Optimization: Work with the UX/UI teams to ensure a seamless and engaging customer experience, in accordance with WCAG, optimizing website performance, navigation, and overall usability.
• Technical SEO: In charge of the technical SEO roadmap, making Swatch.com faster and easier to use on all devices.
• Analytics & Reporting: Monitor key performance indicators (KPIs) to measure the effectiveness of the platform and provide regular reports to management.
• Backlog Management: Manage the e-commerce product backlog, prioritizing features, user stories, and epics to ensure maximum value delivery.
• Stakeholder Engagement: Collaborate with stakeholders, including external development teams, designers, and customers, to gather feedback, refine requirements, and ensure a shared understanding of product goals.
• Release Planning: Coordinate product releases, including sprint planning, sprint reviews, and retrospectives, in adherence to Scrum/Agile principles.
• Market Analysis: Stay informed about industry trends, competitor products, and customer needs to make data-driven decisions and improve onsite conversion rates.
• Project Management: Utilize Jira to manage and track tasks, projects, and issue resolution to ensure timely delivery and efficient workflow within the e-commerce team.

In this position, you will focus on general HR administrative tasks and provide support to the other members of the HR team for operational needs. As a collaborative team player, you will also act as the first point of contact for employees regarding HR queries and provide services to employees and management in a process-driven manner with the highest levels of integrity and accuracy. You will work for the companies Swatch Ltd and Swatch Retail Ltd, which means that the employees you will manage are very diverse.

Main responsibilities will include:

• Prepare HR documents such as contracts, contract amendments, work certificates, correspondence and general administration in F/G/E
• Maintain up-date personnel files (electronic and paper) with accuracy
• Handle new hire administration tasks like on-boarding preparation and welcome package
• Assist in international new hire integration: work permits, temporary housing
• Time Management : ensure control of holidays, reports and statistics, control & registration of the data, follow-up of medical certificates
• Provide support to the HR Team colleagues for ad-hoc tasks
• Collaborate and helping in HR projects

In dieser Position wirst Du dich auf allgemeine HR-Verwaltungsaufgaben konzentrieren und die anderen Mitglieder des HR-Teams bei operativen Aufgaben unterstützen. Als kollegialer Teamplayer fungierst Du auch als erste Anlaufstelle für Mitarbeiter in Personalfragen und erbringst Dienstleistungen für Mitarbeiter und Management auf prozessorientierte Weise mit einem Höchstmass an Integrität und Genauigkeit. Du wirst für die Unternehmen Swatch AG und Swatch Retail AG arbeiten, daher wird die Vielfalt der Mitarbeiter sehr gross sein.

Aufgaben:

• Vorbereitung von HR-Dokumenten wie Verträge, Vertragsänderungen, Arbeitsbescheinigungen, Korrespondenz und allgemeine Bearbeitungen in F/D/E
• Sorgfältiges Führen von aktuellen Personalakten (elektronisch und auf Papier)
• Erledigung von Verwaltungsaufgaben für neue Mitarbeiter, z. B. Vorbereitung des Onboarding und des Willkommenspakets
• Unterstützung bei der Integration von neuen internationalen Mitarbeitern: Arbeitserlaubnis, vorübergehende Unterbringung
• Verwaltung des Zeiterfassungssystems, Kontrolle der Urlaubstage, Berichte und Statistiken, Kontrolle und Registrierung der Daten, Überwachung der ärztlichen Bescheinigungen
• Unterstützung der Kollegen des HR-Teams bei Ad-hoc-Aufgaben, wie Projekten

Leading the team with the store- and assistant store manager

• Help recruiting new employees according to a predefined profile and with the agreement of HR and retail manager
• Integrating and training new employees
• Passing the passion for the brand on to the team, to constantly evolve customer service
• Accompany and foster co-workers, to ensure they continue the acquisition of new skills and their employment during sales (selling skills, products, visual merchandising)
• Organisation and execution of meetings in collaboration with the store- and assistant store manager
• Regular evaluation of the performance, skills, and development of each co-worker by conducting MAG’s, etc.
• Paying attention to co-workers (praise success, discuss problems), to build up trust, as well as to build it out
• Take on a neutral role/referee in case of occurring conflicts
• Regularly organise meetings (minimum once a week)
• Motivating and empower co-workers on a daily basis, to reach monthly and quarterly primes.

 Sales management (boost sales)

• Knowledge of different collections and products (tendencies, style, material, etc.)
• Constant monitoring, to ensure a unique purchase experience (availability of the team, quality of the customer care, speed of cashing in, role reversal within the team)
• Ensuring the regularly offered services to customers (repairs, exchange, vouchers, delivery by mail, etc.)
• Staying vigilant concerning eventual theft, so it can be prevented
• Tour-guide-business

Setting the scene for the brand (image, product, merchandising)

• Steadily monitoring, to ensure a safe, tidy, and clean store
• Monitor the overall comfort, to ensure the customer experiences it (atmosphere within the store, lighting, music, etc.)
• Organising and executing the presentation by respecting the norms of merchandising and guidelines (take on changes, depending on the store

 Leading the store in collaboration with the store- and assistant store manager

• Manage the contracts and plans under compliance of all social rules and norms, which are predefined by labor law
• Optimising expenditures, which can influence the operating statement (office supplies, telephone, etc.)
• Take on the role as a role model concerning the strict compliance of the cash register manual and different procedures in terms of money (bank statements, status of cash register, etc.)
• Analyse results based on collections and indicators, so a plan can be realised
• Ensuring the information flow and directing it to the hierarchy

Store organisation in collaboration with the store- and assistant store manager.

• Ensuring the perfect condition, maintenance as well as the necessary materials of the store
• Monitoring the organisation and clean-up of the material reserve as well as the back office according to the defined process
• Ensuring the logistical tasks (qualitative and quantitative control of deliveries, unpacking the packages and placement of wares within the store)
• Apply and respect the various specifications of the product flow (process of falsely delivered wares, transfers, defect wares, returns, etc.)
• Confirmation of ware-orders and ensuring the optimal replenishment of wares according to the analysis of the stock