Travailler chez Swatch

Customer Service

• Provide and maintain exceptional customer service to each customer.

• Convert walk-in traffic into clients, creating excitement and desire around the product.

• Provide detailed information about product features, pricing, and after-sales services.
• Assist customers in making selections by building customer confidence, being proactive in offering suggestions and sharing product knowledge.
• Gather customer feedbacks and share best practices within the organization.

Sales

• Contribute to Team’s effort to achieve and exceed sales targets.
• Take necessary steps to reach objectives linked to KPI’s.
• Maintain knowledge of current sales activities, payment and exchanges policies.
• Process payments ensuring accurate and efficient transactions.

Product Knowledge

• Share storytelling and benefits related to collections with customers.
• Attend product training sessions to continuously enhance product/Brand knowledge.
• Gather knowledge about latest trends in the retail and watch industry.

Store Operations

• Maintain an orderly and welcoming sales floor at all times.
• Assist with repairs, change of straps and batteries.
• Handling of cash register and settlements.
• Assist with inventory management, including receiving and checking in new stock.
• Support with visual merchandising implementation and constantly make sure it remains visually appealing.

 Team Collaboration

• Self-starter with strong team-player approach to exceed Team objectives.
• Participate in team meetings and actively contribute to new projects.
• Assist in training new employees if needed.

Customer Service

• Provide and maintain exceptional customer service to each customer.

• Convert walk-in traffic into clients, creating excitement and desire around the product.

• Provide detailed information about product features, pricing, and after-sales services.
• Assist customers in making selections by building customer confidence, being proactive in offering suggestions and sharing product knowledge.
• Gather customer feedbacks and share best practices within the organization.

Sales

• Contribute to Team’s effort to achieve and exceed sales targets.
• Take necessary steps to reach objectives linked to KPI’s.
• Maintain knowledge of current sales activities, payment and exchanges policies.
• Process payments ensuring accurate and efficient transactions.

Product Knowledge

• Share storytelling and benefits related to collections with customers.
• Attend product training sessions to continuously enhance product/Brand knowledge.
• Gather knowledge about latest trends in the retail and watch industry.

Store Operations

• Maintain an orderly and welcoming sales floor at all times.
• Assist with repairs, change of straps and batteries.
• Handling of cash register and settlements.
• Assist with inventory management, including receiving and checking in new stock.
• Support with visual merchandising implementation and constantly make sure it remains visually appealing.

 Team Collaboration

• Self-starter with strong team-player approach to exceed Team objectives.
• Participate in team meetings and actively contribute to new projects.
• Assist in training new employees if needed.

The store manager optimises, within the framework of the predetermined goals of the brand, the quantitative and qualitative results of his store.

Team leadership

• Recruiting new employees according to a predefined profile and with the agreement of HR and retail manager
• Integrating and training new employees
• Passing the passion for the brand on to the team, to constantly evolve customer service
• Accompany and foster co-workers, to ensure they continue the acquisition of new skills and they’re employment during sales (selling skills, products, visual merchandising)
• Organisation and execution of meetings in collaboration with the assistant store manager
• Regular evaluation of the performance, skills, and development of each co-worker by conducting MAG’s, etc.dd
• Paying attention to co-workers (praise success, discuss problems), to build up trust, as well as to build it out.
• Take on a neutral role/referee in case of occurring conflicts
• Motivating and empower co-workers on a daily basis, to reach monthly and quarterly primes.

Sales management: boost sales

• Ensuring and controlling the co-worker’s contribution during sales
• Determination of goals
• Boost the KPI
• Determining of daily priorities and challenges, zoning, etc.
• Dynamization of the team
• Serving as an idol in terms of service and customer care
• Knowledge of different collections and products (tendencies, style, material, etc.)
• Constant monitoring, to ensure a unique purchase experience (availability of the team, quality of customer care, speed of cashing in, role reversal within the team)
• Ensuring the regularly offered services to customers (repairs, exchange, vouchers, delivery by mail, etc)
• Staying vigilant concerning eventual theft, so it can be prevented.

Setting the scene for the brand (image, product, merchandising)

• Steadily monitoring to ensure a safe, tidy, and clean store
• Monitor the overall comfort, to ensure the customer experiences it (atmosphere within the store, lighting, music, etc.)
• Organising and executing the presentation by respecting the norms of merchandising and guidelines (take on changes, depending on the store)
• Educating the co-workers on the topic of visual merchandising

Leading the store

• Plan and schedule work schedules of the team, by considering the current and future needs of co-workers
• Take on the role as a role model concerning the strict compliance of the cash register manual and different procedures in terms of money (bank statements, status of cash register, etc)
• Analyse results based on collections and indicators, so a plan can be executed

Store organisation

• Monitoring the organisation and clean-up of the material reserve as well as the back office according to the defined process
• Ensuring the logistical tasks (qualitative and quantitative control of deliveries, unpacking the packages and placement of wares within the store)
• Apply and respect the various specifications of the product flow (process of falsely delivered wares, transfers, defect wares, returns, etc.)
• Deliver propositions, to ensure that the stock is adapted according to operating volume and capacity of wares
• Confirmation of ware-orders and ensuring the optimal replenishment of wares according to the analysis of the stock
• Organise, prepare and execution of the inventory; define an action plan, to better the results
• Guarantee the security of the goods as well as people (customers and employees), respecting the hygiene regulations

Vous assurez la gestion et la coordination des opérations d’expédition. Vous jouez un rôle clé, de liaison avec l’équipe export de Swatch. 

Votre champ de responsabilités inclut les tâches suivantes :

Daily business :

• Gérer les activités opérationnelles d’expédition
  • Gestion des envois/allocations
  • Palettisation/filmage/cerclage
• Assurer le suivi des commandes et des livraisons (suivi interne avec les départements concernés).
• Assurer la prise en charge des produits par les transporteurs et les prestataires logistiques.
• Optimiser les processus d'expédition pour améliorer l'efficacité et réduire les coûts.
• Estimation et communication des volumes/poids pour les envois à venir
• Participer à la préparation des documents d'expédition (factures, bons de livraison, etc.).
• Collaborer avec les équipes internes (production, logistique, export etc.) pour garantir une communication fluide et une résolution rapide des problèmes.
• Suivre les indicateurs de performance et proposer des améliorations
• Respect des règles de chargeur connu et de sécurité

Gestion du personnel

• Gestion des équipes lors de l’absence du Team Leader

Main responsibilities will include:

• POS and DC Replenishment: Manage Point-Of-Sale (POS) and Distribution Center (DC) watch replenishment, ensuring accurate forecasting and conducting detailed sales and stock analyses for assigned subsidiaries
• Market Support: Serve as the primary point of contact for international markets, addressing new and ongoing product and supply chain-related inquiries
• Forecasting and Launch Planning: Oversee the preparation, consolidation and verification of Market Forecasts (used for production planning) and Launch Plans (used for initial deliveries of new product launches)
• Inventory Allocation: Strategically allocate and manage low-stock or limited-edition watches for global markets in alignment with predefined strategies
• System Development: Contribute to the testing and continuous improvement of SWATCH’s in-house replenishment and forecasting systems
• Trade Catalogue Creation: Develop trade catalogues for new launches, including Swatch and Flik Flak products
• Core Collection Analysis: Perform in-depth analyses and provide recommendations for Swatch’s core product collections
• Reproduction Needs Assessment: Evaluate reproduction requirements for Swatch’s Novelty Collections
• Global Sales Forecasting: Forecast worldwide sales for the Core Collection
• Ad Hoc Projects: Lead or participate in special projects related to sales and planning as required

The deputy store manager supports the store manager in leading the team, boosting sales, showcasing the brand, and ensuring effective store operations. The role focuses on optimizing both quantitative and qualitative results in line with brand goals.

Key Responsibilities

Leading the Team

• Assist in recruiting, integrating, and training new employees.
• Inspire team members to excel in customer service and skill development.
• Conduct performance evaluations and foster a positive work environment.
• Resolve conflicts impartially and hold regular meetings for effective communication.
• Motivate and empower team members to achieve sales targets.

Measurement Criteria:

• Social climate stability and turnover rates.
• Team meeting records.
• Evaluation forms (MAGs, trial periods).

Sales Management

• Drive team performance to meet sales goals.
• Improve key performance indicators (KPIs).
• Ensure excellent customer service and a unique shopping experience.
• Maintain knowledge of collections and prevent theft.

Measurement Criteria:

• KPI analysis (e.g., conversion rate, turnover).
• Mystery shopping result

• Brand Representation

• Maintain a safe, clean, and welcoming store environment.
• Ensure visual merchandising aligns with brand standards.
• Educate the team on merchandising principles.

Measurement Criteria:

• Feedback from retail managers and visual merchandisers.
• Mystery shopping evaluations.

Store Management

• Oversee scheduling, budgets, and compliance with labor laws.
• Monitor financial procedures and analyze sales results.
• Facilitate efficient communication within the hierarchy.

Measurement Criteria:

• Budget adherence and team hours monitoring.
• Effective monthly planning and expense management.

Store Organization

• Ensure proper maintenance of the store, stockroom, and materials.
• Oversee logistical tasks like deliveries, stock management, and inventory.
• Maintain security and hygiene standards.

Measurement Criteria:

• Inventory accuracy and stock condition.
• Timely processing of transfers and stock replenishment.

Commitment to Progress
The deputy store manager demonstrates professional responsibility by:

• Upholding brand values and workplace standards.
• Ensuring the safety of employees and customers.
• Fostering effective communication and collaboration.
• Adapting plans to maintain smooth operations and customer satisfaction

Customer Service

• Provide and maintain exceptional customer service to each customer.

• Convert walk-in traffic into clients, creating excitement and desire around the product.

• Provide detailed information about product features, pricing, and after-sales services.
• Assist customers in making selections by building customer confidence, being proactive in offering suggestions and sharing product knowledge.
• Gather customer feedbacks and share best practices within the organization.

Sales

• Contribute to Team’s effort to achieve and exceed sales targets.
• Take necessary steps to reach objectives linked to KPI’s.
• Maintain knowledge of current sales activities, payment and exchanges policies.
• Process payments ensuring accurate and efficient transactions.

Product Knowledge

• Share storytelling and benefits related to collections with customers.
• Attend product training sessions to continuously enhance product/Brand knowledge.
• Gather knowledge about latest trends in the retail and watch industry.

Store Operations

• Maintain an orderly and welcoming sales floor at all times.
• Assist with repairs, change of straps and batteries.
• Handling of cash register and settlements.
• Assist with inventory management, including receiving and checking in new stock.
• Support with visual merchandising implementation and constantly make sure it remains visually appealing.

 Team Collaboration

• Self-starter with strong team-player approach to exceed Team objectives.
• Participate in team meetings and actively contribute to new projects.
• Assist in training new employees if needed.

Customer Service

• Provide and maintain exceptional customer service to each customer.

• Convert walk-in traffic into clients, creating excitement and desire around the product.

• Provide detailed information about product features, pricing, and after-sales services.
• Assist customers in making selections by building customer confidence, being proactive in offering suggestions and sharing product knowledge.
• Gather customer feedbacks and share best practices within the organization.

Sales

• Contribute to Team’s effort to achieve and exceed sales targets.
• Take necessary steps to reach objectives linked to KPI’s.
• Maintain knowledge of current sales activities, payment and exchanges policies.
• Process payments ensuring accurate and efficient transactions.

Product Knowledge

• Share storytelling and benefits related to collections with customers.
• Attend product training sessions to continuously enhance product/Brand knowledge.
• Gather knowledge about latest trends in the retail and watch industry.

Store Operations

• Maintain an orderly and welcoming sales floor at all times.
• Assist with repairs, change of straps and batteries.
• Handling of cash register and settlements.
• Assist with inventory management, including receiving and checking in new stock.
• Support with visual merchandising implementation and constantly make sure it remains visually appealing.

 Team Collaboration

• Self-starter with strong team-player approach to exceed Team objectives.
• Participate in team meetings and actively contribute to new projects.
• Assist in training new employees if needed.

Customer Service

• Provide and maintain exceptional customer service to each customer.

• Convert walk-in traffic into clients, creating excitement and desire around the product.

• Provide detailed information about product features, pricing, and after-sales services.
• Assist customers in making selections by building customer confidence, being proactive in offering suggestions and sharing product knowledge.
• Gather customer feedbacks and share best practices within the organization.

Sales

• Contribute to Team’s effort to achieve and exceed sales targets.
• Take necessary steps to reach objectives linked to KPI’s.
• Maintain knowledge of current sales activities, payment and exchanges policies.
• Process payments ensuring accurate and efficient transactions.

Product Knowledge

• Share storytelling and benefits related to collections with customers.
• Attend product training sessions to continuously enhance product/Brand knowledge.
• Gather knowledge about latest trends in the retail and watch industry.

Store Operations

• Maintain an orderly and welcoming sales floor at all times.
• Assist with repairs, change of straps and batteries.
• Handling of cash register and settlements.
• Assist with inventory management, including receiving and checking in new stock.
• Support with visual merchandising implementation and constantly make sure it remains visually appealing.

 Team Collaboration

• Self-starter with strong team-player approach to exceed Team objectives.
• Participate in team meetings and actively contribute to new projects.
• Assist in training new employees if needed.

The store manager optimises, within the framework of the predetermined goals of the brand, the quantitative and qualitative results of his store.

Team leadership

• Recruiting new employees according to a predefined profile and with the agreement of HR and retail manager
• Integrating and training new employees
• Passing the passion for the brand on to the team, to constantly evolve customer service
• Accompany and foster co-workers, to ensure they continue the acquisition of new skills and they’re employment during sales (selling skills, products, visual merchandising)
• Organisation and execution of meetings in collaboration with the assistant store manager
• Regular evaluation of the performance, skills, and development of each co-worker by conducting MAG’s, etc.dd
• Paying attention to co-workers (praise success, discuss problems), to build up trust, as well as to build it out.
• Take on a neutral role/referee in case of occurring conflicts
• Motivating and empower co-workers on a daily basis, to reach monthly and quarterly primes.

Sales management: boost sales

• Ensuring and controlling the co-worker’s contribution during sales
• Determination of goals
• Boost the KPI
• Determining of daily priorities and challenges, zoning, etc.
• Dynamization of the team
• Serving as an idol in terms of service and customer care
• Knowledge of different collections and products (tendencies, style, material, etc.)
• Constant monitoring, to ensure a unique purchase experience (availability of the team, quality of customer care, speed of cashing in, role reversal within the team)
• Ensuring the regularly offered services to customers (repairs, exchange, vouchers, delivery by mail, etc)
• Staying vigilant concerning eventual theft, so it can be prevented.

Setting the scene for the brand (image, product, merchandising)

• Steadily monitoring to ensure a safe, tidy, and clean store
• Monitor the overall comfort, to ensure the customer experiences it (atmosphere within the store, lighting, music, etc.)
• Organising and executing the presentation by respecting the norms of merchandising and guidelines (take on changes, depending on the store)
• Educating the co-workers on the topic of visual merchandising

Leading the store

• Plan and schedule work schedules of the team, by considering the current and future needs of co-workers
• Take on the role as a role model concerning the strict compliance of the cash register manual and different procedures in terms of money (bank statements, status of cash register, etc)
• Analyse results based on collections and indicators, so a plan can be executed

Store organisation

• Monitoring the organisation and clean-up of the material reserve as well as the back office according to the defined process
• Ensuring the logistical tasks (qualitative and quantitative control of deliveries, unpacking the packages and placement of wares within the store)
• Apply and respect the various specifications of the product flow (process of falsely delivered wares, transfers, defect wares, returns, etc.)
• Deliver propositions, to ensure that the stock is adapted according to operating volume and capacity of wares
• Confirmation of ware-orders and ensuring the optimal replenishment of wares according to the analysis of the stock
• Organise, prepare and execution of the inventory; define an action plan, to better the results
• Guarantee the security of the goods as well as people (customers and employees), respecting the hygiene regulations