Travailler chez Swatch

Deine Aufgaben:

• Aktive Beratung und Verkauf unserer Produkte im Store (Swatch und Flik Flak)
• Sicherstellung eines herzlichen Empfangs sowie eines zuvorkommenden Kundenservices
• Attraktive Präsentation unserer Produkte im Store gemäss den visuellen Vorgaben
• Verantwortung für die korrekte Bedienung und Abrechnung an der Kasse
• Durchführung kleiner Servicearbeiten wie Batteriewechsel und Anpassungen von Uhrenarmbändern
• Sicherstellung eines gepflegten und einladenden Erscheinungsbild des Stores 
• Entgegennahme von Lieferungen sowie Unterstützung bei der Warenbewirtschaftung

• Design and develop product learning content that simplifies movements, complications, materials, and craftsmanship for diverse retail audiences.
• Create storytelling‑driven learning modules that bring brand heritage, craftsmanship, and collection narratives to life.
• Develop customer excellence training programs focused on luxury behaviors, emotional intelligence, and elevated client interactions.
• Build coaching tools and learning resources to support store managers and trainers in reinforcing learning on the shop floor.
• Produce blended learning journeys combining digital, virtual, and in‑person formats for global deployment.
• Collaborate with Product, Marketing, and Retail teams to ensure content accuracy, brand alignment, and operational relevance.
• Leverage learning analytics to measure impact, optimize content, and enhance learner engagement across markets.

• Develop and execute PR campaigns that build awareness and credibility with key audiences.
• Shape and refine messaging that reflects brand voice and values.
• Oversee day-to-day work with local PR Managers to ensure aligned, high-quality execution.
• Track and analyze media coverage and campaign performance metrics to report on ROI, draft appropriate responses.
• Coordinate press attendance at global and glocal press events.
• Manage media visits and spokesperson interview opportunities.
• Identify and manage potential reputational risks and contribute to respective communications planning and response.
• Partner with internal teams to identify and amplify compelling product and brand stories.
• Oversee PR budgets and external partner relationships, where applicable.