Travailler chez Swatch

• As Swatch Sales Associate,  you will be deployed in two our stores; Bern and Interlaken.
• You will act as our Brand Ambassador and ensure customers' needs are constantly exceeded.
• More importantly, you will be contributing to achieving store goals, productivity and service by using selling skills and service training.
• You will report directly into the Store Manager.

Your main responsibilities will be:

Sales Management – Boost Sales

Sales & Performance

• Contributes to achieving the sales targets by converting walk-in traffic into clients, creating excitement and desire around the product.

Customer-Centric Excellence

• Supports customer service efforts, by providing detailed information about product features, pricing, and after-sales services.

Customer Interaction

• Interacts with the customers, to assist them and ensure their satisfaction by building customer confidence, being proactive in offering suggestions and sharing product knowledge.

Setting the scene for the brand

Brand knowledge

• Has a good understanding of the brand, its values, and how it influences customer experience.

Product Presentation

• Always maintains an orderly and welcoming sales floor.
• Support with visual merchandising implementation and constantly make sure it remains visually appealing

Leading & organising the Store

Operational excellence

• Assist with inventory management, including receiving and checking in new stock.
• Assist with repairs, change of straps and batteries.
• Handling of cash register and settlements.

Tech Savvy & System Proficiency

• Good understanding of the store systems to handle transactions, inventory and store daily business.

Time management & Prioritization

• Efficiently balances his or her time between customer service with operational duties.

• As Swatch Sales Associate,  you will be deployed in two our stores; Bern and Interlaken.
• You will act as our Brand Ambassador and ensure customers' needs are constantly exceeded.
• More importantly, you will be contributing to achieving store goals, productivity and service by using selling skills and service training.
• You will report directly into the Store Manager.

Your main responsibilities will be:

Sales Management – Boost Sales

Sales & Performance

• Contributes to achieving the sales targets by converting walk-in traffic into clients, creating excitement and desire around the product.

Customer-Centric Excellence

• Supports customer service efforts, by providing detailed information about product features, pricing, and after-sales services.

Customer Interaction

• Interacts with the customers, to assist them and ensure their satisfaction by building customer confidence, being proactive in offering suggestions and sharing product knowledge.

Setting the scene for the brand

Brand knowledge

• Has a good understanding of the brand, its values, and how it influences customer experience.

Product Presentation

• Always maintains an orderly and welcoming sales floor.
• Support with visual merchandising implementation and constantly make sure it remains visually appealing

Leading & organising the Store

Operational excellence

• Assist with inventory management, including receiving and checking in new stock.
• Assist with repairs, change of straps and batteries.
• Handling of cash register and settlements.

Tech Savvy & System Proficiency

• Good understanding of the store systems to handle transactions, inventory and store daily business.

Time management & Prioritization

• Efficiently balances his or her time between customer service with operational duties.

Main responsibilities will include:

• Lead and shape Swatch’s global social media strategy, aligning it with the brand’s digital marketing goals and long-term vision.
• Manage and mentor the social media team, fostering a culture of creativity, agility, and collaboration.
• Oversee Swatch’s organic presence across platforms, including Instagram, Facebook, TikTok, Pinterest, YouTube, Snapchat, WeChat, Weibo, and more.
• Develop and own content strategies, working closely with internal teams to deliver engaging, on-brand content across channels.
• Plan and maintain a global social media editorial calendar, coordinating cross-functional inputs to ensure timely and impactful storytelling.
• Create and lead global campaign concepts and activations that engage our communities and elevate brand visibility.
• Define and maintain Swatch’s tone of voice across all social media touchpoints, ensuring consistency and brand alignment.
• Supervise daily operations, from sourcing content and managing approvals to executing campaigns and tracking performance.
• Collaborate with international subsidiaries and agents, providing guidance, best practices, and support for localized content execution.
• Manage relationships with external agencies and social media partners, ensuring delivery quality and strategic alignment.
• Monitor online conversations using social listening tools, identifying trends, community feedback, and emerging opportunities.
• Partner with the broader digital marketing team to amplify reach through paid strategies and cross-channel integration.
• Oversee the social media budget, including planning, reporting, and resource allocation.
• Team leading and supervision of a team of 3 people

Dans ce poste, vous assistez activement le Team Leader dans la gestion quotidienne des expéditions B2B, B2C et internationales. Vous jouez un rôle central dans le bon déroulement des opérations logistiques, en assurant une coordination fluide des flux et en veillant à la satisfaction des différentes parties prenantes.

Votre mission inclut également l’amélioration continue des processus, selon les principes du Lean Management, avec pour objectif d’accroître la performance opérationnelle tout en garantissant des standards de qualité élevés.

Vous identifiez les leviers d’optimisation, proposez des solutions concrètes et accompagnez leur mise en œuvre directement sur le terrain.

Principales :

• Assister le Team Leader dans la gestion quotidienne des expéditions B2B, B2C
• Superviser les flux logistiques, en assurant la coordination entre les différents acteurs (transporteurs, entrepôt)
• Gérer les priorités d’expédition en fonction des délais, des volumes et des contraintes spécifiques.
• Suivre les indicateurs de performance (KPI) logistiques et proposer des actions correctives si nécessaire
• Assurer la continuité des opérations en cas d’absence du Team Leader
• Soutien des processus opérationnels
• Communication et ordonnancement efficace pour garantir l'adéquation de l'offre de distribution avec les besoins
• Analyse et optimisation des processus pour identifier, éliminer les gaspillages afin d’améliorer l'efficacité et garantir la satisfaction client
• Gestion opérationnelle de l'équipe
• Collaboration avec les autres départements

Remplacement Team Leader :

• Intégrer et former les nouveaux collaborateurs, en leur fournissant les directives nécessaires et en les informant des protocoles de sécurité
• Superviser les opérations de l'équipe en l'absence du Team Leader
• Assurer une communication fluide entre les membres de l'équipe et les autres départements
• Prendre des décisions opérationnelles pour résoudre les problèmes et améliorer les processus en temps réel
• Motiver et encourager l'équipe

Principales responsabilités :

Management :

• Développer et motiver les employés dans les magasins assignés
• Veiller à la réalisation et du développement des objectifs de vente et des KPI en collaboration avec les store managers
• Mettre en place des actions concrètes pour développer la performance des magasins assignés
• Suivre le budget et l'évolution des ventes de chaque magasin en collaboration avec le store manager
• Effectuer des contrôles réguliers dans les magasins
• Créer diverses analyses, documents et présentations
• Vérifier des différentes lignes directrices et directives concernant les activités opérationnelles, les produits et le merchandising dans les magasins
• Soutenir les employés sur diverses questions opérationnelles
• Participer régulièrement aux réunions de l'équipe des magasins et aux réunions de vente avec le siège

HR :

• Coopération avec les RH sur tout le cycle de vie des employés
• Participation et soutien à diverses discussions entre les stores managers et le personnel de vente (par exemple : évaluations, discussions sur les conflits, etc.)

Training :

• Responsable de la formation des nouveaux employés et d’un accompagnement continu
• Analyse de l'évolution des employés sur la base de divers indicateurs et des Mystery shopping
• Soutien des formateurs dans la planification, la coordination et la mise en oeuvre des techniques de vente de base, de la connaissance des produits, du merchandising visuel et de la formation générale

Merchandising:

• Responsable d'une présentation optimale des marchandises, favorisant les ventes
• Assurer une bonne communication entre le magasin et l'équipe de merchandising
• Assurer une mise en œuvre efficace et rapide des lignes directrices sur le visuel merchandising

• Divers autres tâches

In this role, you will supervise the operations of 20 stores, and you will lead the Business Development Managers and the back-office team, currently around 130 employees. You represent Swatch Retail, act as an entrepreneur and are responsible for the entire organization and management of Retail.

The scope of duties includes the following activities:

• Responsibility and control for the turnover, budget and sales indicators, including setting targets for each store
• Optimisation and development of processes and structures
• Analysis and preparation of reports and statistics to monitor the development of the distribution network
• Human resources
  • Management, support and motivation of ~9 employees (direct reports)
  • Assistance with the recruitment of management staff
  • Intervention at the POS in case of problems with personnel (with HR and Retail Area Managers)
• Responsibility for the stock and inventory of the stores
• Regular Store Visits in the market
• Control of marketing expenses, cooperation in the implementation/planning of marketing activities inside and outside the stores
• Management and further development of the Retail Trainer and assistance in expanding and optimising the internal development program
• Distribution network expansion: all administrative and organizational work related to the renovation and opening of new Swatch Stores + Pop-Up Stores (including the preparation of business plans, budgeting, planning, etc.)
• Supervision and negotiation of contracts for the stores
• Together with the Retail Development & Visual Merchandising team, supervise the projects related to this team (store renovations, VM Guidelines, etc)

Leading the team with the Store, and Assistant Manager

Leadership and Team Management

• Helps manage the team in the absence of the Store Manager, offering guidance and support. This includes guiding and supporting, team, setting up team for success by coaching and training
• Drive professional, positive, sales and service focused environment.
• Adapt diverse situations applying situational leadership skills

Communication Skills

• Communicates clearly with customers and team
• Practice active listening
• Communicate clearly and confidently with the team, peers, and supervisor

Problem Solving & Initiative

• Can solve issues independently and assist with operational improvements.

Proactive & Responsible behaviour

• Demonstrates ownership of the store's performance and takes initiative where needed.

Sales Management – Boost Sales

Sales & Performance

• Supports the Store Manager in achieving the sales targets, analyses data, and supports the development and implementation of strategies to boost

Customer-Centric Excellence

• Supports customer service efforts, ensuring the team delivers top tier service.

Customer Interaction

• Interacts with the customers, to assist them and ensure their satisfaction.

Setting the scene for the brand

Brand knowledge

• Has an excellent understanding of the brand, its values, and how it influences customer experience.

Product Presentation

• Ensures that the store is always maintained neat, organized, and visually appealing

Leading & organising the Store

Operational excellence

• Supports the Store Manager in managing operations, stock and resources efficiently.

Tech Savvy & System Proficiency

• Proficient with store systems for handling transactions, inventory and store daily business.

Time management & Prioritization

• Manages tasks efficiently, balancing customer service with operational duties.