FAQs - After sales
After Sales, text content
How can I find the right battery for my Swatch?
The battery number can be found on the battery itself. In the event that you no longer have your battery, you may refer to the back of your watch case. For more information, please see our battery list.
How do I change my battery?
To change the battery of your Swatch, you can take your watch to any Swatch corporate retail store and a store representative will assist you. The list of stores is available under here
Why does the battery cover have 3 holes instead of the slot?
Our watches are now equipped with a new battery hatch to ensure we are compliant with the Australian Government safety regulations surrounding batteries and battery hatches ("Consumer goods containing button/coin batteries intended to be replaced by consumers have a secure battery compartment that is resistant to being opened by young children").
What do I do if my metal strap/bracelet needs adjusting?
You have three options: You can take your watch back to your local retail jeweler, but you may be charged. You can take the watch to a Swatch Store. Find the list here. Alternatively, you can return the watch to your nearest Swatch official Service Centre. You can find a list of all Swatch Service Centres here. Please remember to enclose a cover letter stating exactly what should be done. You should also include your contact details including your telephone number and e-mail address, as appropriate.
Where can I purchase a replacement strap / battery / battery cover?
Replacement straps, buckles, batteries and battery covers are available at your Swatch store. The list of stores is available under here. If you are not within driving distance to a store, every store can answer your questions by phone. Another possibility is to directly contact your nearest Service Centre.
I have a Swatch that is not working. What can I do?
You can take your watch to a Swatch Store or send it directly to a Service Center with either a copy of your receipt or a stamped guarantee. You can find a list of all Swatch Service Centers on the link Service Centre that you find on the left menu bar of this page. Please remember to enclose a cover letter stating exactly what has to be done. You should also include your contact details.
Where is there a Swatch store?
To find a Swatch corporate retail store, please visit our store locator.
Where can I find more about the chronograph features?
Please see our manual for step-by-step directions on the chronograph features.
How to change the time, date and day?
Please see our manual for step-by-step directions on how to change the time, day, and date.
How do I determinate my wrist size?
To determine your wrist size, please see our PDF.
What is the Swatch Club?
The Swatch Club is many things. A global, inclusive and fun-loving community of watch enthusiasts and collectors. A gateway to exclusive watch offers and benefits. And the home of events, exhibitions and unparalleled experiences you won’t find anywhere else. There truly is nothing else like it.
How can I become a Swatch Club Member?
1. Sign up
Create your Swatch Club account and make sure to select the second box to join the Swatch Club. Congrats! You're now a Starter member!
2. Set your preferences
In My Account, select the Swatch Club newsletter and get all the news and events delivered straight to your inbox.
3. Level up your membership
Purchase the MY TIME watch online or in-store to level up your membership to Premium and take part in the contest for a chance to become a Gold member.
