SHIPPING AND RETURN POLICY
HOLIDAY RETURN & EXCHANGE POLICY
For any order placed between November 1st and December 24th 2024
Return of unwanted item(s):
You may return any unworn, undamaged item(s) – within 14 days of delivery for a full refund of purchase price (minus shipping and handling fees), online only.
Exchange of unwanted item(s):
You may exchange any unworn, undamaged item(s) – until January 12th 2024, online only.
ORDER PROCESSING
Orders placed Monday through Friday by 12:00 PM EST will be guaranteed same day shipment (assuming complete confirmation and if the items are in stock). Orders placed after 12:00 PM Eastern Standard Time will be processed and shipped on the following business day if the items are in stock. Orders placed on weekends and official holidays will be processed and shipped on the following business day if the items are in stock.
Please note processing delays may occur if the items ordered are on back order.
SHIPPING OPTIONS
All shipments by FedEx Canada.
The following shipping options are available:
1/ FedEx Economy: delivery by 1 to 3* business days to addresses in most metropolitan areas
2/ FedEx 2Day®: delivery by 1 to 2* business days to addresses in most metropolitan areas
3/ FedEx Standard Overnight®: delivery by the next* business day* to addresses in most metropolitan areas
* Please note delivery standards are for items sent between most major urban centres and depend on origin and destination, remote areas may take additional days. Delivery standards are in business days, not calendar days. Some delays may occur due to weather condition or high volume.
Please note delivery delays may occur.
SHIPPING COST
For FedEx Economy:
-Orders above CAD 80. - in value (before taxes), shipping is free.
-Orders below CAD 80. - in value (before taxes), flat shipping charge of CAD 5-.
For FedEx 2Day®:
-Orders above CAD 80. - in value (before taxes), flat shipping charge of CAD 5-.
-Orders below CAD 80. - in value (before taxes), flat shipping charge of CAD 8-.
For FedEx Standard Overnight®:
-Orders above CAD 80. - in value (before taxes), flat shipping charge of CAD 10-.
-Orders below CAD 80. - in value (before taxes), flat shipping charge of CAD 15 -.
Applicable federal and provincial taxes will apply on shipping charges listed above.
Shipping charges can be calculated in the shopping cart before an order is completed. To see your shipping charges before making a purchase, simply add items to your cart and fill out the appropriate fields under “Billing Address” and “Shipping Address” and you will be prompted with all the available shipping methods and their cost. You will not be charged for an order until you have submitted your payment information and placed your order.
SPECIAL NOTE:
Please note we only ship to Canadian addresses and we do not ship to PO Boxes.
SHIPPING ADDRESS DISCLAIMER
Your shipping address is checked by our system for security reasons and to guarantee the best delivery time. Our address verification software package is updated regularly and contains all valid addresses from Canada. You will be asked to change your shipping address if this address is not recognized. Should you have any problems with the address validation, please contact our Customer Service at 1 888 295 1639 or connect@swatch.ca (From 9 AM to 5 PM EST Monday through Friday).
RETURN & EXCHANGE POLICY
You may return any unworn, undamaged merchandise purchased online from https://www.swatch.com/en-ca/ within 14 days (no exceptions) of delivery – for a full refund or for an exchange. Shipping & handling fees are non-refundable, except for defective or wrongly shipped items. For the time being, items purchased at a Swatch corporate retail store cannot be returned or exchanged to our online service center and merchandise purchased online cannot be returned or exchanged in our Swatch corporate retail stores.
Items must be returned in their original packaging, including accessories, extra links, and anything else that came with the order.
Returned items will be inspected on delivery. Please allow 5 to 10 business days for inspection. Refund can be refused if not compliant to with conditions stated above.
Straps and reduced priced items (reduced retail price, special promotions, sales etc) are considered 'Final Sale.' Final Sale items are non-refundable, non-exchangeable, and may not be redeemed for cash unless required by law, or the merchandise is damaged or defective upon delivery.
Refunds can only be placed back onto the original method of payment.
Please note: All exchanges must be equal or greater in value to the returned merchandise. If the value of the item(s) that you wish to exchange exceeds the value of your returned item(s), you will be charged the difference.
Please note: For hygienic reasons, no refunds or exchanges will be issued on Bijoux earrings, or adjusted watches.
HOW TO MAKE A RETURN/EXCHANGE
Return/exchange of unwanted item(s):
You may return any unworn, undamaged item(s) – within 14 days of delivery for a full refund of purchase price (minus shipping and handling fees) or for an exchange.
Please email customer service connect@swatch.ca, stating the order number and reason for the return or the exchange:
1) Not as pictured on website 5) Watch face too big
2) Late shipment 6) Watch face too small
3) Do not like color 7) Strap on watch too big
4) Do not like material on strap 8) Strap on watch too small
Our customer service team will provide you with the return instructions and shipping address.
Please note that you are responsible for postage cost of the unwanted item(s) (service with signature recommended). Please make sure to keep your proof of postage and tracking number.
Return of defective, damaged or wrongly shipped item(s):
In case of defective, damaged or wrongly shipped item(s), please notify our Customer Service connect@swatch.ca or 1.888.295.16.39 within 72 hours of delivery.
Please explain the issue with the product and state whether you would like a refund or an exchange. A prepaid return label will be provided for valid requests made within the adequate timeline. Items damaged due to customer abuse or negligence will not be accepted.
