Working at Swatch

Leading the team with the Store, and Assistant Manager

Leadership and Team Management

• Helps manage the team in the absence of the Store Manager, offering guidance and support. This includes guiding and supporting, team, setting up team for success by coaching and training
• Drive professional, positive, sales and service focused environment.
• Adapt diverse situations applying situational leadership skills

Communication Skills

• Communicates clearly with customers and team
• Practice active listening
• Communicate clearly and confidently with the team, peers, and supervisor

Problem Solving & Initiative

• Can solve issues independently and assist with operational improvements.

Proactive & Responsible behaviour

• Demonstrates ownership of the store's performance and takes initiative where needed.

Sales Management – Boost Sales

Sales & Performance

• Supports the Store Manager in achieving the sales targets, analyses data, and supports the development and implementation of strategies to boost

Customer-Centric Excellence

• Supports customer service efforts, ensuring the team delivers top tier service.

Customer Interaction

• Interacts with the customers, to assist them and ensure their satisfaction.

Setting the scene for the brand

Brand knowledge

• Has an excellent understanding of the brand, its values, and how it influences customer experience.

Product Presentation

• Ensures that the store is always maintained neat, organized, and visually appealing

Leading & organising the Store

Operational excellence

• Supports the Store Manager in managing operations, stock and resources efficiently.

Tech Savvy & System Proficiency

• Proficient with store systems for handling transactions, inventory and store daily business.

Time management & Prioritization

• Manages tasks efficiently, balancing customer service with operational duties.

Leading the team with the Store, and Assistant Manager

Leadership and Team Management

• Helps manage the team in the absence of the Store Manager, offering guidance and support. This includes guiding and supporting, team, setting up team for success by coaching and training
• Drive professional, positive, sales and service focused environment.
• Adapt diverse situations applying situational leadership skills

Communication Skills

• Communicates clearly with customers and team
• Practice active listening
• Communicate clearly and confidently with the team, peers, and supervisor

Problem Solving & Initiative

• Can solve issues independently and assist with operational improvements.

Proactive & Responsible behaviour

• Demonstrates ownership of the store's performance and takes initiative where needed.

Sales Management – Boost Sales

Sales & Performance

• Supports the Store Manager in achieving the sales targets, analyses data, and supports the development and implementation of strategies to boost

Customer-Centric Excellence

• Supports customer service efforts, ensuring the team delivers top tier service.

Customer Interaction

• Interacts with the customers, to assist them and ensure their satisfaction.

Setting the scene for the brand

Brand knowledge

• Has an excellent understanding of the brand, its values, and how it influences customer experience.

Product Presentation

• Ensures that the store is always maintained neat, organized, and visually appealing

Leading & organising the Store

Operational excellence

• Supports the Store Manager in managing operations, stock and resources efficiently.

Tech Savvy & System Proficiency

• Proficient with store systems for handling transactions, inventory and store daily business.

Time management & Prioritization

• Manages tasks efficiently, balancing customer service with operational duties.

Sales Associate (SA) reports directly to the SM (Store Manager), DSM (Deputy Store Manager) or ASM (Assistant Store Manager) for all operation activities. They act as Brand Ambassador and ensure customers' needs are constantly exceeded. The SA contributes to achieving store goals, productivity and service by using selling skills and service training.

Sales Management – Boost Sales

Sales & Performance

• Contributes to achieving the sales targets by converting walk-in traffic into clients, creating excitement and desire around the product.

Customer-Centric Excellence

• Supports customer service efforts, by providing detailed information about product features, pricing, and after-sales services.

Customer Interaction

• Interacts with the customers, to assist them and ensure their satisfaction by building customer confidence, being proactive in offering suggestions and sharing product knowledge.

Setting the scene for the brand

Brand knowledge

• Has a good understanding of the brand, its values, and how it influences customer experience.

Product Presentation

• Always maintains an orderly and welcoming sales floor.
• Support with visual merchandising implementation and constantly make sure it remains visually appealing

Leading & organising the Store

Operational excellence

• Assist with inventory management, including receiving and checking in new stock.
• Assist with repairs, change of straps and batteries.
• Handling of cash register and settlements.

Tech Savvy & System Proficiency

• Good understanding of the store systems to handle transactions, inventory and store daily business.

Time management & Prioritization

• Efficiently balances his or her time between customer service with operational duties.

Leading the team with the Store, and Assistant Manager

Leadership and Team Management

• Helps manage the team in the absence of the Store Manager, offering guidance and support. This includes guiding and supporting, team, setting up team for success by coaching and training
• Drive professional, positive, sales and service focused environment.
• Adapt diverse situations applying situational leadership skills

Communication Skills

• Communicates clearly with customers and team
• Practice active listening
• Communicate clearly and confidently with the team, peers, and supervisor

Problem Solving & Initiative

• Can solve issues independently and assist with operational improvements.

Proactive & Responsible behaviour

• Demonstrates ownership of the store's performance and takes initiative where needed.

Sales Management – Boost Sales

Sales & Performance

• Supports the Store Manager in achieving the sales targets, analyses data, and supports the development and implementation of strategies to boost

Customer-Centric Excellence

• Supports customer service efforts, ensuring the team delivers top tier service.

Customer Interaction

• Interacts with the customers, to assist them and ensure their satisfaction.

Setting the scene for the brand

Brand knowledge

• Has an excellent understanding of the brand, its values, and how it influences customer experience.

Product Presentation

• Ensures that the store is always maintained neat, organized, and visually appealing

Leading & organising the Store

Operational excellence

• Supports the Store Manager in managing operations, stock and resources efficiently.

Tech Savvy & System Proficiency

• Proficient with store systems for handling transactions, inventory and store daily business.

Time management & Prioritization

• Manages tasks efficiently, balancing customer service with operational duties.

Sales Associate (SA) reports directly to the SM (Store Manager), DSM (Deputy Store Manager) or ASM (Assistant Store Manager) for all operation activities. They act as Brand Ambassador and ensure customers' needs are constantly exceeded. The SA contributes to achieving store goals, productivity and service by using selling skills and service training.

Sales Management – Boost Sales

Sales & Performance

• Contributes to achieving the sales targets by converting walk-in traffic into clients, creating excitement and desire around the product.

Customer-Centric Excellence

• Supports customer service efforts, by providing detailed information about product features, pricing, and after-sales services.

Customer Interaction

• Interacts with the customers, to assist them and ensure their satisfaction by building customer confidence, being proactive in offering suggestions and sharing product knowledge.

Setting the scene for the brand

Brand knowledge

• Has a good understanding of the brand, its values, and how it influences customer experience.

Product Presentation

• Always maintains an orderly and welcoming sales floor.
• Support with visual merchandising implementation and constantly make sure it remains visually appealing

Leading & organising the Store

Operational excellence

• Assist with inventory management, including receiving and checking in new stock.
• Assist with repairs, change of straps and batteries.
• Handling of cash register and settlements.

Tech Savvy & System Proficiency

• Good understanding of the store systems to handle transactions, inventory and store daily business.

Time management & Prioritization

• Efficiently balances his or her time between customer service with operational duties.

Management:

• Diriger, motiver et développer les employés dans les magasins assignés
• Responsable de la réalisation et du développement des objectifs de vente et des KPI en collaboration avec le store manager
• Mettre en place d’actions concrètes pour développer la performance des magasins assignés
• Suivre le budget et l'évolution des ventes de chaque magasin en collaboration avec le store manager
• Vérification des différentes lignes directrices et directives concernant les activités opérationnelles, les produits et le merchandising dans les magasins
• Participation régulière aux réunions de l'équipe des magasins et aux réunions de vente avec le siège

HR:

• Coopération avec les RH en matière de recrutement et de licenciement
• Réalisation d'entretiens d'évaluation avec les employés directement subordonnés
• Participation et soutien à diverses discussions entre les stores managers et le personnel de vente (par exemple : évaluations, discussions sur les conflits, etc.)

Training:

• Responsable de la formation des nouveaux employés et d’un accompagnement continu
• Analyse de l'évolution des employés sur la base de divers indicateurs et des Mystery shopping
• Soutien des formateurs dans la planification, la coordination et la mise en oeuvre des techniques de vente de base, de la connaissance des produits, du merchandising visuel et de la formation générale

Merchandising:

• Responsable d'une présentation optimale des marchandises, favorisant les ventes
• Assurer une mise en œuvre efficace et rapide des lignes directrices sur le visuel merchandising

Divers:

• Soutien du responsable de vente pour les nouvelles ouvertures / rénovations et autres projets
• Coordination et assistance lors d'événements impliquant des points de vente temporaires, des ventes externes et d'autres événements spéciaux
• Soutien des magasins en cas de pénurie de personnel dans la fonction de directeur de magasin ou de vendeur

Key Responsibilities:

• Platform Management: Support the day-to-day management and optimization of the Salesforce Commerce Cloud platform, ensuring high performance, reliability, and scalability.
• Customization & Development: Collaborate with development teams to design, build, and deploy customized solutions that enhance our e-commerce capabilities, including custom development, integrations, and third-party apps.
• UX/UI, WCAG Optimization: Work with the UX/UI teams to ensure a seamless and engaging customer experience, in accordance with WCAG, optimizing website performance, navigation, and overall usability.
• Technical SEO: In charge of the technical SEO roadmap, making Swatch.com faster and easier to use on all devices.
• Analytics & Reporting: Monitor key performance indicators (KPIs) to measure the effectiveness of the platform and provide regular reports to management.
• Backlog Management: Manage the e-commerce product backlog, prioritizing features, user stories, and epics to ensure maximum value delivery.
• Stakeholder Engagement: Collaborate with stakeholders, including external development teams, designers, and customers, to gather feedback, refine requirements, and ensure a shared understanding of product goals.
• Release Planning: Coordinate product releases, including sprint planning, sprint reviews, and retrospectives, in adherence to Scrum/Agile principles.
• Market Analysis: Stay informed about industry trends, competitor products, and customer needs to make data-driven decisions and improve onsite conversion rates.
• Project Management: Utilize Jira to manage and track tasks, projects, and issue resolution to ensure timely delivery and efficient workflow within the e-commerce team.

Main responsibilities will include:

• Responsible for the PR strategy for Switzerland, taking into account the global PR strategy
• Building and maintaining strong relationships with Swiss media (print, online, TV, radio)
• From PR send outs to press visits and events - informing the Swiss media landscape about the latest product launches in the most creative way
• Handle media requests and organize Interviews with Spokesperson at Swatch HQ
• Invite and accompany Swiss journalists during international PR events
• Steer the content strategy, planning and execution of the Social Media ecosystem. Driving brand awareness, engagement and conversions through effective social media and influencer marketing campaigns.
• Build, steer and execute the national Influencer strategy to increase brand awareness, commercial growth & brand equity.
• Creation of inspiring, brand-appropriate content using launches, events, activations and the daily momentum
• Securing our brand voice, tone, and visual representation across channels, ensuring content is cohesive and on-brand.
• Active collaboration with different departments within Swatch Switzerland and Swatch International to ensure consistency in communication and knowledge sharing.
• Monitoring performance results, analyzing data on a weekly & monthly base
• Manage budgets and report on business impact/ROI.

Sales Management – Boost Sales

Sales & Performance

• Contributes to achieving the sales targets by converting walk-in traffic into clients, creating excitement and desire around the product.

Customer-Centric Excellence

• Supports customer service efforts, by providing detailed information about product features, pricing, and after-sales services.

Customer Interaction

• Interacts with the customers, to assist them and ensure their satisfaction by building customer confidence, being proactive in offering suggestions and sharing product knowledge.

Setting the scene for the brand

Brand knowledge

• Has a good understanding of the brand, its values, and how it influences customer experience.

Product Presentation

• Always maintains an orderly and welcoming sales floor.
• Support with visual merchandising implementation and constantly make sure it remains visually appealing

Leading & organising the Store

Operational excellence

• Assist with inventory management, including receiving and checking in new stock.
• Assist with repairs, change of straps and batteries.
• Handling of cash register and settlements.

Tech Savvy & System Proficiency

• Good understanding of the store systems to handle transactions, inventory and store daily business.

Time management & Prioritization

• Efficiently balances his or her time between customer service with operational duties.