RETURNS

You can return your order free of charge.

Simply use the product return form enclosed in the package and prepaid shipping barcode we have provided to send back a product, or multiple products, as long as they’re unworn and in their original condition (including protective film).
You can send a product back within 14 days of receiving it.
For personalized products or warranty claims, please contact us beforehand by e-mail or phone.

Our address for product returns is:

  • Swatch Ltd.
  • Marché Suisse Stock
  • c/o Swatch Group Services Ltd.
  • Längfeldweg 119
  • 2504 Biel/Bienne
  • E-mail: connect@swatch.ch
  • Phone: +41 32 321 21 42

Find more information under conditions of sale.

  • "Dr.Swatch" Icon Dr.Swatch