Working at Swatch

Team Management • Train, supervise, develop and motivate employees to achieve the goals of the store. • Plan, organise and prioritise yourself and the team to ensure optimum use of available time. Delegate tasks to the Assistant Manager and/or Senior Sales to ensure high productivity. • Motivate and develop team performance. • Deliver high customer service through team. • Produce team rotas and manage team holidays. • Monitor employees performance. Provide coaching, feedback and ensure completion of performance management • Complete full and thorough probation reviews, quarterly reviews and annual reviews. • Complete all recruitment for your store team, while liaising with your HR Business Partner Training • Implement thorough induction programs for all new employees. • Train and develop the Store team. Ensure follow up of all training, coaching and E-Learning requirements for the team as directed by the Retail Trainer, within the deadlines communicated. • Raise any training needs to the Retail Trainer and HR Business Partner for yourself and your team, to ensure full support can be offered. • Ensure service standards and behaviours are in line with training and Swatch guidelines at all times. Security • Minimise shrinkage by careful monitoring of all monies, attentive action on shop floor, team selection and development, accurate and timely record keeping secure merchandising and material handling and accident prevention. • Control shrinkage by attentive action on the shop floor, merchandise handling, accident prevention and careful operation of the till and administration policies and procedures. • Ensure the store is opened and closed in line with Company policies and procedures. • Management of all key and access security. • Implement Company security procedures. • Maintain/build a general awareness of products and security hot spots. • Maintain correct processing of all deliveries. • Ensure stock management policies and processes are implemented and followed at all times • Carry out stock checks and audits in line with Company policies and procedures. • Ensure the till is reconciled on a daily basis. • Ensure that cash handling and banking procedures are in line with Company policies and procedures. • All transactions to be handled in a responsible and secure way. • Till functions, cashing up, payments and general duties. • Dealing with, and handling of, cash, credits cards and international currency. Reporting • Accurate reporting of all administration and stock control. • Collation of sales figures. • Provide all reports, as requested from Swatch Management, within the deadlines as communicated. Sales • Greet and serve all customers providing a friendly service and delivering a full and memorable experience. • Ensure familiarity with the product range, past and present, so that customers can be provided with as much detail as necessary. • Ensure good knowledge of all functions of watches and other products. • Provide reliable information to customers in all matters relating to sales and customer service. • Help display merchandise as directed. • Contribute to the store reaching its monthly, quarterly and annual sales targets. • Deliver exceptional customer service to every customer, every time. Whether by email, over the phone, or in person in the store.

Team Management

• Train, supervise, develop and motivate employees to achieve the goals of the store.
• Deliver high customer service through team.
• Produce team rotas and  manage team holidays.
• Monitor employees performance. Provide coaching, feedback and ensure completion of performance management
• Complete full and thorough probation reviews, quarterly reviews and annual reviews.
• Complete all recruitment for your store team, while liaising with your HR Business Partner

Training

• Implement thorough induction programs for all new employees.
• Raise any training needs to the Retail Trainer and HR Business Partner for yourself and your team, to ensure full support can be offered.
• Ensure service standards and behaviors are in line with training and Swatch guidelines at all times.

Security

• Minimise shrinkage by careful monitoring of all monies, attentive action on shop floor, team selection and development, accurate and timely record keeping secure merchandising and material handling and accident prevention.
• Control shrinkage by attentive action on the shop floor, merchandise handling, accident prevention and careful operation of the till and administration policies and procedures.
• Management of all key and access security.
• Maintain/build a general awareness of products and security hot spots. 
• Maintain correct processing of all deliveries.
• Carry out stock checks and audits in line with Company policies and procedures.
• Ensure the till is reconciled on a daily basis.
• All transactions to be handled in a responsible and secure way.
• Till functions, cashing up, payments and general duties.
• Dealing with, and handling of, cash, credits cards and international currency.

 Reporting

• Accurate reporting of all administration and stock control.
• Provide all reports, as requested from Swatch Management, within the deadlines as communicated.

Sales

• Ensure familiarity with the product range, past and present, so that customers can be provided with as much detail as necessary.
• Ensure good knowledge of all functions of watches and other products.
• Contribute to the store reaching its monthly, quarterly and annual sales targets.
• Deliver exceptional customer service to every customer, every time. Whether by email, over the phone, or in person in the store.

Care of the Store

• Ensure the store is kept clean and presentable at all times.
• Responsible for all store Health and Safety, including implementing and following policies and ongoing review of practices.
• Good Visual Merchandising standards.

Communication

• Attend briefing sessions as directed by your line manager.
• Be familiar with international customer’s customs and culture.
• Attend the Retail Managers Meeting Ensure all feedback and difficult conversations are conducted in a professional manner

Product Knowledge

• Attend regular training days.
• Take responsibility, and be self-motivated and pro-active, to understand all new products and apply training and instructions.
• Provide product training to colleagues and complete spot checks on their product knowledge

Merchandising

• Ensure products are displayed in line with Company policies and procedures.
• Deliver high store presentation standards.
• Develop the Visual Merchandising Ambassador within store, assisting them where required.

 

Swatch have an exciting opportunity for a Full Time Manager to join our Flagship store on Oxford Street, London.

Your main activities will be to maximise profit through the effective management and display of stock, and the development and productivity of team whilst ensuring exceptional levels of customer service are achieved.

 

Team Management • Train, supervise, and motivate employees to meet store goals. • Plan, organize, and prioritize tasks for optimal team productivity. • Develop team performance, focusing on conversion and customer service. • Produce team rotas and monitor performance. • Assist with performance management, training, and coaching. Training • Help implement induction programs for new employees. • Assist in training and developing the store team. • Encourage completion of required E-Learning. • Ensure service standards align with Swatch guidelines. Security • Open and close the store per company policies. • Implement security procedures and manage stock. • Maintain awareness of product security hot spots. • Conduct stock checks and audits. Reporting • Accurately report administration and stock control. • Collate sales figures. Sales • Provide friendly, memorable customer service. • Maintain product knowledge and assist with displays. • Contribute to sales targets and deliver exceptional service. Cash Handling • Reconcile tills daily and ensure secure cash handling. • Handle transactions responsibly, including cash, cards, and international currency. Store Care • Keep the store clean and presentable. • Maintain health and safety standards and visual merchandising. Communication • Adhere to company policies and attend briefings. • Communicate effectively at all levels. • Present professionally and understand international customer customs. • Attend Retail Managers' Meetings in the absence of the Store Manager. Product Knowledge • Attend training and stay informed on new products. • Deliver product knowledge to customers and train colleagues. Merchandising • Display products per company policies and maintain high presentation standards.