Working at Swatch

Sales

• Greet and serve all customers providing a fast friendly service.
• Ensure familiarity with the product range, past and present, so that customers can be provided with as much detail as necessary.
• Ensure good knowledge of all functions of watches and other Swatch products.
• Provide reliable information to customers in all matters relating to guaranteed and after sales service.
• Help display merchandise as directed.
• Contribute to the store reaching its monthly sales targets.
• Oversee colleagues on the shop floor to ensure best practise is adhered to at all times, providing on the spot feedback when required

Security

• Assist in controlling shrinkage by attentive action on the shop floor, merchandise handling, accident prevention and careful operation of the till.
• Maintain/build a general awareness of products and security hot spots.
• Follow Company policy and procedures for opening/closing the store.
• All transactions to be handled in a responsible and secure way

Reporting

• Accurate reporting of all administration and stock control.
• Collation of sales figures.
• Clearly articulate/communicate any issues the store has had in the absence of the Store Manager and/or Assistant Manager

Care of the Store

• Ensure the store is kept clean and presentable at all times.
• Delegate tasks to colleagues to ensure productivity during peak trade

Communication

• Adhere to company policies and regulations.
• Attend briefing sessions as directed by your line manager.
• Hold briefing sessions in the absence of the Store Manager or Assistant Manager.
• Confident to communicate at all levels, within the Store and with the wider Swatch Group teams
• Present and conduct yourself in a professional manner to both customers and colleagues, ensuring all communication is clear.
• Be familiar with international customer’s customs and culture.

Product Knowledge

• Attend regular training programmes.
• Confidently deliver product knowledge and train colleagues on upcoming collections
• Take responsibility, and be self-motivated and pro-active, to understand all new products and apply training and instructions.
• Be able to deliver good product knowledge to our customers.

Other

• To undertake duties and responsibilities which may fall within the remit of such a post under the direction of your line manager.
• As a member of the store management team be prepared to act up in a more senior capacity when the Store Manager and/or Assistant Manager are out of the business
• Assist the store management team to lead and inspire your colleagues.

• Ensure service standards and behaviours are in line with training and Swatch guidelines at all times

Essential

• Positive and outgoing with the ability to naturally converse with customers
• Passionate about providing exceptional customer service, committed to understanding a customer’s needs/expectations with a strong desire to exceed them
• Adaptable with the ability to build strong working relationships within small teams
• Excited to learn about Swatch products and gain a technical understanding of our ranges

Sales

• Greet and serve all customers providing a friendly service and delivering a full and memorable experience.
• Ensure familiarity with the product range, past and present, so that customers can be provided with as much detail as necessary.
• Ensure good knowledge of all functions of watches and other products.
• Provide reliable information to customers in all matters relating to sales and customer service.
• Help display merchandise as directed.
• Contribute to the store reaching its monthly, quarterly and annual sales targets.
• Deliver exceptional customer service to every customer, every time. Whether by email, over the phone, or in person in the Store.

Security

• Assist in controlling shrinkage by attentive action on the shop floor, merchandise handling, accident prevention and careful operation of the till and administration policies and procedures.
• Maintain/build a general awareness of products and security hot spots.
• Follow Company policy and procedures for opening/closing the store.
• Maintain correct processing of all deliveries.

Cash Handling/Payment Transactions

• All transactions to be handled in a responsible and secure way.
• Till functions, cashing up, payments and general duties.
• Dealing with, and handling of, cash, credits cards and international currency.

Care of the Store

• Ensure the store is kept clean and presentable at all times.
• Back of house and shop floor are both just as important.
• Health and Safety aware.
• Good Visual Merchandising standards.

Communication

• Adhere to company policies and regulations.
• Attend briefing sessions as directed by your line manager.
• Present and conduct yourself in a professional manner to both customers and colleagues, ensuring all communication is clear.
• Be familiar with international customers customs and culture.

Product Knowledge

• Attend regular training days.
• Take responsibility, and be self-motivated and pro-active, to understand all new products and apply training and instructions.
• Be able to deliver good product knowledge to our customers.

Other

• To undertake all duties and responsibilities which may fall within the remit of such a post under the direction of your line manager.