DELIVERY AND RETURNS

The delivery options, terms and costs are as indicated on the check-out page before your purchase and within the order confirmation.

Returns

We believe that you will be delighted with your product but there may be occasions where you feel it necessary to return an item. We aim to keep the process as simple as possible and these terms do not affect your legal rights. A summary of your legal rights in relation to the products is set out at the end of this page.

We will try to attend to all returns as soon as practically possible.

A box set containing several items may only be returned for refund as whole, with all of the original items, except for warranty cases.

a. Unwanted Products

Our policy is to ensure that you are satisfied every time you place an Order with Swatch. If you are unhappy with an item when you receive it or if you simply change your mind, by law consumers in the UK are entitled to cancel a contract for the purchase of an item within thirty (30) days from the day after the day the item has been received. Please return the product (incl. gifts with purchase) to us within 30 days from the day you cancel the contract, having taken reasonable care of it and in an unused state with all components. 

All our products arrive with enclosed return label. If you want to return a product, please use enclosed return form and label. Complete the enclosed returns form that accompanies your product. Please ensure that you complete all of the sections, as this will guarantee the timely processing of your return/exchange.

*Personalised items such as personalised Flik Flak and customised Swatch will not be accepted unless the personalisation is incorrect or if the item is faulty.

You must take reasonable care of the products until returned. For example, if a watch arrives back to our logistics centre with the bracelet or strap damaged in any way (not due to our fault or negligence) or not in its original condition, then we reserve the right to deduct the costs for a new bracelet or strap from your refund of the price of the watch. If possible, please include your despatch note and all packaging intact.

We will make the refund directly to the credit/debit card used to place the original order within 30 days of the day we receive the products back or, if earlier, the receipt by us of proof of the return of the items, or if earlier once we have inspected the returned item and are satisfied that it has been returned to us in the condition it was in when delivered to you. 

Certain products and services are excluded from this returns policy, including earrings, which cannot be accepted for health and hygiene reasons.

b. Faulty Products

We try to select and package the items as well as possible to ensure they arrive in good condition. However, if an item arrives damaged or with defects, or is not what you ordered, we will replace it free of charge or provide a full refund as appropriate in accordance with your legal rights, if you notify us that you are rejecting the product within 30 days of receipt. You must then return the product to us (unless we agree otherwise).

If you don’t have a return label, please contact us at Connect@Swatch.co.uk  We will issue you with a pre-paid return label for you to send the product back to us.

The return form can be downloaded below.

PLEASE CLICK HERE FOR A RETURNS FORM

You will be responsible for the returned product(s) until they reach us. 

Extended Holiday Period Refund Policy

Please note that any items purchased from 13/11/2023 can be returned for a refund or an exchange up until 14/01/2024.

c. Recycling Your Old Swatch – The Waste Electrical & Electronic Equipment (WEEE) Legislation 

The Waste Electrical and Electronic Equipment (WEEE) Directive is now UK law. The legislation aims to make producers pay for the collection, treatment and recovery of waste electrical equipment. The regulations also mean that suppliers of equipment like high street shops and internet retailers must allow consumers to return their waste equipment free of charge. 

The amount of WEEE we throw away is increasing by around 5% each year, making it the fastest growing waste stream in the UK. 

Much of the UK's WEEE ends up in landfill, where the lead and other toxins it contains can cause soil and water contamination. This can have a harmful effect on natural habitat, wildlife and also human health.

Many electrical items that we throw away can be repaired or recycled. Recycling items helps to save our natural finite resources and also reduces the environmental and health risks associated with sending electrical goods to landfill. 

Distributors of new Electric and Electronic Equipment (EEE) have a part to play in reducing the amount of WEEE going into landfill sites.

Under the WEEE Regulations, all new electrical goods should now be marked with the crossed-out wheeled bin symbol. Goods are marked with this symbol to show that they were produced after 13th August 2005, and should be disposed of separately from normal household waste so that they can be recycled

By law consumers in the UK are entitled to the treatment of electrical equipment in accordance with WEEE Regulations. 

The Swatch Group (UK) LTD is obliged under these regulations to offer our customers free take-back of their WEEE item on a like-for-like basis when buying a new Electrical or Electronic product from us.

Customers must return their WEEE item to us within 28 days upon receipt of their new purchase. 

Please Return to:

The Swatch Group (UK) Limited
Building 1000
The Royals Business Park
Dockside Road
GB-London
E16 2QU

Summary of your key legal rights in relation to the products

This is a summary of your key legal rights. These are subject to certain exceptions. For detailed information please visit the Citizens Advice website  www.adviceguide.org.uk or call 03454 04 05 06.

The Consumer Rights Act 2015 says goods must be as described, fit for purpose and of satisfactory quality. During the expected life of your product your legal rights entitle you to the following:

• up to 30 days: if your item is faulty, then you can get a refund. 
• up to six months: if your faulty item can't be repaired or replaced, then you're entitled to a full refund, in most cases. 
• up to six years: if the item can be expected to last up to six years you may be entitled to a repair or replacement, or, if that doesn't work, some of your money back.