Assistant Store Manager - Swatch Sheffield, Meadowhall *New Store*

Job description

Are you an enthusiastic and experienced retail professional with a passion for fashion and innovative timepieces? Swatch, a global leader in the watch industry, is thrilled to announce the opening of our new store in Sheffield. We are seeking a dedicated Assistant Store Manager to support our team and help drive store success. As the Assistant Store Manager, you will play a key role in delivering exceptional customer experiences, supporting store operations, and motivating our team. If you have a strong background in retail management, excellent communication skills, and a commitment to excellence, we invite you to be part of an exciting journey and help us make every moment special for our customers.

Profile

Team Management • Train, supervise, and motivate employees to meet store goals. • Plan, organize, and prioritize tasks for optimal team productivity. • Develop team performance, focusing on conversion and customer service. • Produce team rotas and monitor performance. • Assist with performance management, training, and coaching. Training • Help implement induction programs for new employees. • Assist in training and developing the store team. • Encourage completion of required E-Learning. • Ensure service standards align with Swatch guidelines. Security • Open and close the store per company policies. • Implement security procedures and manage stock. • Maintain awareness of product security hot spots. • Conduct stock checks and audits. Reporting • Accurately report administration and stock control. • Collate sales figures. Sales • Provide friendly, memorable customer service. • Maintain product knowledge and assist with displays. • Contribute to sales targets and deliver exceptional service. Cash Handling • Reconcile tills daily and ensure secure cash handling. • Handle transactions responsibly, including cash, cards, and international currency. Store Care • Keep the store clean and presentable. • Maintain health and safety standards and visual merchandising. Communication • Adhere to company policies and attend briefings. • Communicate effectively at all levels. • Present professionally and understand international customer customs. • Attend Retail Managers Meetings in the absence of the Store Manager. Product Knowledge • Attend training and stay informed on new products. • Deliver product knowledge to customers and train colleagues. Merchandising • Display products per company policies and maintain high presentation standards.

Professional requirements

Essential: • Previous retail management experience • Passion to motivate, engage and raise morale • Creativity in ideas to increase footfall and conversion. • Exceptional communication skills • Passion to develop colleagues with the ability to provide constructive and positive feedback and share knowledge in both product and customer interaction • Desire to provide exceptional customer service, exceeding the expectations of customers in all interactions • Driven to improve conversion and ensure the store and team meet KPIs • Commercial acumen and business focus; financially aware with an understanding of what contributes to profit and strives to improve and set targets for achievement. • Demonstrates leadership through coaching, development, ability to manage performance and strong motivational skills. • Strong interpersonal skills with the emphasis on building good working relationships. • Commitment to their own development and development of their team. • Self-aware and acknowledges personal areas for improvement and development. • Strong organisational and planning skills; ability to prioritise, delegate and meet deadlines. • Demonstrates initiative by generating ideas to meet targets and overcome obstacles and a personal drive to succeed. • Flexibility to support team and company in working additional/different hours and at different locations as and when required Preferred: • Previous experience working in retail and/or fashion accessories • Have experience dealing with international customers • Ability to communicate in multiple languages • Previous experience providing training to colleagues • Experience and knowledge of Swatch and Flik Flak products

Contact

Nick Bright