Assistant Store Manager - Swatch Sheffield, Meadowhall *New Store*
Job description
Are you an enthusiastic and experienced retail professional with a passion for fashion and innovative timepieces? Swatch, a global leader in the watch industry, is thrilled to announce the opening of our new store in Sheffield. We are seeking a dedicated Assistant Store Manager to support our team and help drive store success.
As the Assistant Store Manager, you will play a key role in delivering exceptional customer experiences, supporting store operations, and motivating our team. If you have a strong background in retail management, excellent communication skills, and a commitment to excellence, we invite you to be part of an exciting journey and help us make every moment special for our customers.
Profile
Team Management
• Train, supervise, and motivate employees to meet store goals.
• Plan, organize, and prioritize tasks for optimal team productivity.
• Develop team performance, focusing on conversion and customer service.
• Produce team rotas and monitor performance.
• Assist with performance management, training, and coaching.
Training
• Help implement induction programs for new employees.
• Assist in training and developing the store team.
• Encourage completion of required E-Learning.
• Ensure service standards align with Swatch guidelines.
Security
• Open and close the store per company policies.
• Implement security procedures and manage stock.
• Maintain awareness of product security hot spots.
• Conduct stock checks and audits.
Reporting
• Accurately report administration and stock control.
• Collate sales figures.
Sales
• Provide friendly, memorable customer service.
• Maintain product knowledge and assist with displays.
• Contribute to sales targets and deliver exceptional service.
Cash Handling
• Reconcile tills daily and ensure secure cash handling.
• Handle transactions responsibly, including cash, cards, and international currency.
Store Care
• Keep the store clean and presentable.
• Maintain health and safety standards and visual merchandising.
Communication
• Adhere to company policies and attend briefings.
• Communicate effectively at all levels.
• Present professionally and understand international customer customs.
• Attend Retail Managers Meetings in the absence of the Store Manager.
Product Knowledge
• Attend training and stay informed on new products.
• Deliver product knowledge to customers and train colleagues.
Merchandising
• Display products per company policies and maintain high presentation standards.
Professional requirements
Essential:
• Previous retail management experience
• Passion to motivate, engage and raise morale
• Creativity in ideas to increase footfall and conversion.
• Exceptional communication skills
• Passion to develop colleagues with the ability to provide constructive and positive feedback and share knowledge in both product and customer interaction
• Desire to provide exceptional customer service, exceeding the expectations of customers in all interactions
• Driven to improve conversion and ensure the store and team meet KPIs
• Commercial acumen and business focus; financially aware with an understanding of what contributes to profit and strives to improve and set targets for achievement.
• Demonstrates leadership through coaching, development, ability to manage performance and strong motivational skills.
• Strong interpersonal skills with the emphasis on building good working relationships. • Commitment to their own development and development of their team.
• Self-aware and acknowledges personal areas for improvement and development.
• Strong organisational and planning skills; ability to prioritise, delegate and meet deadlines.
• Demonstrates initiative by generating ideas to meet targets and overcome obstacles and a personal drive to succeed.
• Flexibility to support team and company in working additional/different hours and at different locations as and when required
Preferred:
• Previous experience working in retail and/or fashion accessories
• Have experience dealing with international customers
• Ability to communicate in multiple languages
• Previous experience providing training to colleagues
• Experience and knowledge of Swatch and Flik Flak products
Contact
Nick Bright