FAQs - Online orders

Swatch cannot honour the warranty & policies if purchased from an unauthorised retailer, send the watch back to the original place of purchase.

Our online store is an authorised Swatch retailer or you can click on our store locator to locate an authorised retailer near you.

• Click on the My Account link located at the top of the homepage. • Under the heading “New Customer” fill in the required boxes. • Click submit to complete your account set up.

Swatch takes great care to ensure your credit card information is safe when placing an order online. When making a purchase at Swatch, you shop in a secure mode using SSL encryption -- the Internet standard for secure transactions. This ensures that your orders are encrypted when you transmit them to Swatch.  If you have any questions regarding our privacy practices, contact our our Customer Service Department at +65 6275 6388 (from Monday - Friday 9:00AM - 5:30PM) or Email us swatch.e-commerce@swatchgroup.com.sg for further assistance.

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Click on the My Account link located at the top of the homepage. Once you arrive to the dashboard, click on My Orders to locate your order history.

Ordering on www.swatch.com is designed to be a quick & easy process. Just follow these steps:

1. Find the product or products
By using the tabs on the top of the page you can browse www.swatch.com by watches, collections or jewellery. You can also search for a specific item by using the 'search' box located in the upper right-hand corner of the screen. To access detailed information about a product, click on the page and the detail specification tab.

2. Use the shopping basket
To place a product in your shopping basket from the product page, select the desired size and quantity of the item you wish to purchase, then click on the 'Add to Basket' button once.
While in your shopping basket, you can remove the quantity at any time. Simply click the trash icon.
Remember, by clicking the link in the upper right-hand corner of the screen, you may view your shopping basket at any time. This allows you to add, change, or delete items whenever you like.

3. Checking out
When you are ready to complete your order, be sure to review all of the items you have placed in your shopping basket. To checkout, follow the instructions on the screen to finalise your order. You may do an express checkout, create an account or use an existing account. Hit the “Proceed to checkout” button to move onto next steps.

4. Shipping and billing
Once you have logged in, you will need to provide your shipping and/or billing information, (be sure to note: billing address must be entered exactly as it appears on your credit card statement), choose a shipping method, and select your method of payment. We accept Visa, MasterCard and Paypal. If you are paying with a credit card, enter the number without spaces or dashes.

5. Completing your order
Be sure to review all of the information that you have provided, and make any necessary changes before clicking the 'Place Order Now' button. Once you complete your order, you will see a confirmation page with your confirmation number. Additionally, we will send you emails with your Order Confirmation information and when your order is shipped. Please note that as a result of our order processing, we are unable to change or cancel an order once it has been finalised. Please make sure your order is accurate before submitting it for processing. Also, please allow up to 1 business day for processing.

To determine your wrist size, please see our PDF here.

You can send the watch back to us to have the links adjusted to the needed size or go to an official Swatch store with your proof of purchase and get the strap adjusted for free.

Unfortunately you would not be able to modify an order online after payment. However, please contact customer service if you would still like to do so, you can contact them at +65 6275 6388 (from Monday - Friday 9:00AM - 5:30PM) or Email us swatch.e-commerce@swatchgroup.com.sg for further assistance.

You will receive an email confirmation shortly after the order has been submitted which will explain the status of your order.

As all our orders are shipped from our global distribution centre in Switzerland the ordering process is highly automated, so it isn’t possible for us to amend or cancel an order once it has been placed. Please email us at swatch.e-commerce@swatchgroup.com.sg if you require further assistance.

Unfortunately, you cannot place an order over the phone.

The Swatch Online Store only accepts PayPal, Visa, Amex and MasterCard.

Swatch uses the latest encryption technology to keep your credit card information safe. Thus, we require you to re-enter your credit card information for each order. When making a purchase at Swatch, all transactions are done by using SSL 3.0 encryption -- the Internet standard for secure transactions.

Orders will be processed only after an online approval can be confirmed. Following this, your card will only be charged when the order is shipped (upon leaving our warehouse). 

All Swatch orders from https://www.swatch.com/en-sg are shipped from our local warehouse or the facility in Switzerland.

Swatch delivers to all Singapore addresses.

All Swatch deliveries are handled by Speedpost and deliveries are made from Monday to Friday.

You will receive a notificaiton email with a link to the Speedpost website once your order has been shipped from our warehouse. You can also contact our Customer Service Department at +65 6275 6388 (from Monday - Friday 9:00AM - 5:30PM) or Email us swatch.e-commerce@swatchgroup.com.sg for further assistance.

If our courier partner is unable to deliver the shipment, you’ll receive a prompt in the tracking site. Kindly contact Singapore Post at https://www.singpost.com/contact-us directly for delivery-related issues.

You may check the status of your order - at any time - by visiting https://www.singpost.com/track-items/ and by entering your tracking number.
You can also contact our Customer Service Department at +65 6275 6388 (From Monday – Friday 9:00AM – 5:30PM) or Email us at swatch.e-commerce@swatchgroup.com.sg for further assistance.

Please refer to our return/exchange policy here  

Please contact us by email (swatch.e-commerce@swatchgroup.com.sg) for returns. We will require you to fill in the returns form and will share more details about the return procedure with you.

All products are non-refundable. Exchanges are permitted within 3 days of purchase at our stores, provided the product is unworn, in its original packaging with the warranty card. If exchanging for a higher-priced product, you will be required to top up the price difference. 

Merchandise purchased online at shop.swatch.com may also be returned for an EXCHANGE only for another watch of the same value or higher to any Swatch corporate retail store. Merchandise purchased online at shop.swatch.com may not be returned at department stores.

Refunds can take up to 14 days to process from the date that the watch is received. 

If your merchandise has a significant defect right out of the box (e.g. the product is broken, has missing parts, etc.) or if you have received the wrong merchandise, we'll be happy to exchange it. Please contact us by email (swatch.e-commerce@swatchgroup.com.sg)

You may replace them by visiting a Swatch store

Swatch watches are designed as sealed units, whereby opening the case to repair or replace parts is not possible. We provide a 2 year warranty for all Swatch purchases to cover any possible manufacturing fault or issues and with proof of purchase inside of this time frame we can provide a replacement.

Please see below on how to create an account on store.swatch.com.
• Click on the My Account link located at the top of the homepage.
• Under the heading “New Customer” fill in the required boxes.
• Click submit to complete your account set up.

You can search for a specific item by using the 'search' box located in the upper right-hand corner of the screen. To access detailed information about a product click  on the page and detail specification tab.

When you're ready to complete your order, be sure to review all of the items you've placed in your shopping basket by clicking “My Basket” on the top right. To checkout, follow the instructions on the screen to finalise your order. You may do an express check out, create an account, or use an existing account. Click the “Proceed to checkout” button to move onto next steps.