FAQs -

You can find the battery number on the battery itself. If you no longer have your battery, you can also look on the back of the watch housing. For more information, please consult our battery directory.

To change the battery of your Swatch, you can bring your watch to any Swatch retail store, where our staff will assist you. The list of retail stores can be found under “Find a store.”

You have three options:

You can take your watch to a jeweler near you, although charges may apply.

You can take the watch to a Swatch retail store. You can find a list of retailers here.

Alternatively, you can send the watch to an official Swatch customer center near you. You can find a list of all Swatch customer centers here.

For security reasons, we recommend that you do not put the brand name “Swatch” on the outside of your package.

Please always remember to include a letter explaining exactly what needs to be done. In addition, never forget your contact information such as phone number and email address.

Replacement bands and clasps, replacement batteries and battery covers are available at any Swatch retail store. You can find a list of stores via the Store Locator. If there is no Swatch retail store near you, you can also place your order by phone with any store from the list. Another option is to contact a customer center near you directly.

First of all, check the battery. It may need to be replaced. The normal life of a battery is two to three years. However, using the
Chrono/Loomie functions can shorten it. A replacement battery can be obtained from one of the contacts listed below, and instructions for replacing the battery can be found in these FAQ, for instance. If it’s not the battery, you can take your watch to a Swatch retail store or send it directly to a customer center with a copy of your receipt or a warranty card stamped by the retailer.

You can send the watch to an official Swatch customer center near you. A list of all Swatch customer centers can be found under the customer service link in the menu bar on the left side of this page.

For security reasons, we recommend that you do not put the brand name “Swatch” on the outside of your package.

Please always remember to include a letter explaining exactly what needs to be done. In addition, never forget your contact information.

You can find an official Swatch retailer near you via our Store Locator.

In our manual with step-by-step instructions on how to operate the chronograph.

Find out in our step-by-step instructions on how to change the time, date and day.

Find out how to determine the circumference of your wrist in our PDF file.

The Swatch Club is all about fun, joie de vivre, positive provocation – and of course people. People who enjoy life to the fullest and want to share their passion for Swatch with others. Our community meets all over the world for exclusive events, where they get to meet artists, top athletes and celebrities in person at exciting locations.

Become a member now! www.swatch.com/register

When you place an order at store.swatch.com, you become a member of our Swatch Loyalty Club directly during the checkout process. You can also contact one of our official Swatch retailers, where our staff will be happy to help you.

The Swatch Loyalty Club program offers:

Free cleanings and band adjustments simply by showing your membership card (only in Swatch retail stores).

Coupons for:

Gifts

Exclusive price advantages and discounts

Invitations to promotions before the official start of sales

In addition, Swatch Loyalty Club members receive access to Swatch events, product launches and special in-store sales promotions.

For inquiries about Swatch The Club (International), please visit www.swatchtheclub.com. You will also automatically receive a membership application when you purchase a Club watch.