CONDITIONS OF SALE
WHAT FORMS OF PAYMENT ARE ACCEPTED AT SWATCH.COM?
The Swatch Online Store only accepts PayPal, Visa, MasterCard, American Express, Discover, China Union Pay and Affirm financing.
WHEN WILL MY CREDIT CARD BE CHARGED FOR MY PURCHASE?
Orders will be processed only after an online approval can be confirmed. Following this, your card will only be charged when the order is shipped (upon leaving our warehouse).
WHAT IF I NEED TO CHANGE OR CANCEL MY ORDER?
You can change your order anytime before or up to the final step in the shopping process by selecting edit or cancel. An order cannot be changed after it has been submitted. With the exception of personalized products, you may cancel your order if it has not been shipped from our warehouse. Please call Customer Service at 1-866-379-2824 or 1-800-879-2824 from Monday - Friday between the hours of 8AM - 6PM (EST) for further assistance.
Personalized product purchases cannot be cancelled.
CAN I RETURN MY ITEM FOR A REFUND OR EXCHANGE?
For online orders, you may return or exchange any non-personalized, unworn, undamaged watch in its original packaging, within 14 days of delivery for a full refund (minus shipping costs), or exchange for equal value. Swatch X You and Flik Flak personalized watches (Watches with a customized design or embroidery) are considered final sale and excluded from the 14 day return policy. Non-personalized, unworn, undamaged merchandise purchased online may also be EXCHANGED for equal value at any Swatch U.S. corporate retail store with original receipt, packaging slip, and original packaging. Straps and accessories are final sale. Our Swatch U.S. corporate retail stores cannot process refunds for online orders.
CAN I SEND A WATCH AS A GIFT?
Yes, you can send a watch as a gift, including a gift card. During the checkout process, please check the available gift options to send a card with a message.
IS THE SHOPPING PROCESS SECURE?
Swatch takes great care to ensure your credit card information is safe when placing an order online. When making a purchase at Swatch, you shop in a secure mode using SSL encryption -- the Internet standard for secure transactions. This ensures that your orders are encrypted when you transmit them to Swatch. If you have any questions regarding our privacy practices, please call us at 1-866-379-2824 or 1-800-879-2824 (From 8 AM to 6 PM EST Monday through Friday) or Email us. As well, you can place an order over the phone by contacting one of our stores or by contacting our Customer Service at 1-866-379-2824 or 1-800-879-2824 from Monday - Friday between the hours of 8AM - 6PM (EST)
HOW CAN I PLACE AN ORDER OVER THE PHONE?
You can place an order over the phone by contacting one of our stores or by contacting our Customer Service at 1-866-379-2824 or 1-800-879-2824 from Monday - Friday between the hours of 8AM - 6PM (EST).
DO YOU SHIP TO P.O. BOXES OR FREIGHT FORWARDERS?
No. We will attempt to reach out to customers who placed an order with a P.O. box or freight forwarding service in order to attempt to secure an authorized physical address within the USA, however if we are unable to get an alternative address your order will be canceled and fully refunded. We do however ship to both APO and FPO addresses.
CAN YOU SHIP MY ORDER OUTSIDE OF THE USA?
No. All orders on https://www.swatch.com/en-us/ are strictly for delivery to a physical address within the 50 United States. If an order is flagged as having an address outside of the United States or an address of a known freight forwarder we will attempt to contact you in order to arrange delivery to an alternaive address, however if an acceptable address cannot be provided your order will be canceled and fully refunded.
