SWATCH.COM RETURN & EXCHANGE POLICY
For online orders, you may return or exchange any non-personalized, unworn, undamaged watch in its original packaging, within 14 days of delivery for a full refund (minus shipping costs), or exchange for equal value. Swatch X You and Flik Flak personalized watches (Watches with a customized design or embroidery) are considered final sale and excluded from the 14 day return policy. Non-personalized, unworn, undamaged merchandise purchased online may also be EXCHANGED for equal value at any Swatch U.S. corporate retail store with original receipt, packaging slip, and original packaging. Our Swatch U.S. corporate retail stores cannot process refunds for online orders.
Items must be returned in their original packaging, including gifts with purchase, accessories, extra links, and anything else that came with the item. Personalized watches, batteries, straps (plastic, leather, or metal) and reduced priced items (reduced retail price, special promotions, sales etc) are considered 'Final Sale.' Final Sale items are non-refundable, non-exchangeable, and may not be redeemed for cash unless required by law, or the merchandise is damaged or defective upon delivery.
Please note: Without prior approval from the customer service team, any order returned outside of the 14 day return period will be sent back to the customer with no refund issued. Any Swatch X You or Personalized Flik Flak returned without prior approval will be sent back to the customer with no refund issued. Refunds can only be credited back to the original form of payment.
HOLIDAY ONLINE RETURN POLICY
The 14 day return policy will be extended to January 31st of the following year for online purchases made between November 25th through December 31st. As with the standard return policy all merchandise must be unworn and unused and in its original packaging will all original components. Personalized watches, promotional offers, batteries and straps are considered FINAL SALE and cannot be returned or exchanged. The MoonSwatch and Blancpain collections are excluded from this extension.
HOW TO MAKE A RETURN/EXCHANGE
If you are unhappy with an item when you receive it, or if you simply change your mind, with the exception of personalized watches, you may return any unworn, undamaged product in its original packaging within 14 days of delivery for a full refund, minus shipping costs.
Please note that without prior approval from the customer service team, any orders returned outside of the 14 day return period will be sent back with no refund issued.
Swatch and Flik Flak personalized watches (with customized design or embroidery) are excluded from the 14 day return and exchange policy with the exception of warranty cases. The sale of all Swatch X You and Flik Flak personalized watches are final.
To return your item(s):
1. Please complete the included return form and indicate a reason for your return.
2. Carefully pack the merchandise to be returned in the original shipping container. Make sure to include this form in the box.
3. Attach the included UPS Return label to your package.
4. Please ensure that the original shipping label is either covered up or removed to avoid any confusion with the shipping company.
If you need further assistance, please give us a call at 1-866-379-2824 Monday-Friday from 9AM-6PM EST, or send an email to: connect@swatch.us
HOW TO MAKE A SWATCH.COM EXCHANGE IN STORE:
Please bring the original receipt, packing slip and the merchandise in its original packaging to any Swatch U.S. corporate retail store within 14 days of delivery and a store representative will assist you. Swatch U.S. corporate retail stores can only accept EXCHANGES for online orders of equal value. Our Swatch U.S. corporate retail stores cannot process refunds for online orders. To find a Swatch U.S. corporate retail store, please visit our store locator.
DEFECTIVE OR WRONG MERCHANDISE
Merchandise has a significant defect right out of the box (e.g., the product is broken, has missing parts, etc.) or you have received the wrong merchandise, we'll be happy to exchange it. Please contact Customer Service at 1-866-379-2824 (From 9 AM to 6 PM EST Monday through Friday) within 72 hours from the date of delivery, and at our discretion, we will promptly send you a replacement or issue you a full refund after you have returned the damaged or defective product. Items damaged due to customer abuse or negligence will not be accepted. You will not be charged any additional shipping fees for replacement items.
MERCHANDISE NOT RECEIVED
If your item is not received by mail, please contact us within 5 days of your order we will be happy to work with you and the shipping company to help resolve the issue as quickly as possible. Please note that a written customer confirmation may be required to help expedite a claim with the shipping company. Any information provided may be used in our internal investigation with the shipping company, insurance company, and respective law enforcement agencies.
