FAQs - After sales
After Sales, text content
How can I find the right battery for my Swatch?
The battery number can be found on the battery itself. In the event that you no longer have your battery, you may refer to the back of your watch case. For more information, please see our battery list.
How do I change my battery?
To change the battery of your Swatch, you can take your watch to any Swatch corporate retail store and a store representative will assist you. The list of stores is available under here (link https://www.swatch.com/en-ca/stores).
If you are not within driving distance to a store, please contact our Customer Service at + 1 416 703 1667 or send an email to: connect@swatch.ca for further assistance.
What do I do if my metal strap/bracelet needs adjusting?
You have three options:
You can take your watch back to your local retail jeweler, but you may be charged.
You can take the watch to a Swatch Store. Find the list here (add link https://www.swatch.com/en-ca/stores).
Alternatively, you can contact our Customer Service at + 1 416 703 1667 or send an email to: connect@swatch.ca. They will giv e you instructions to return the watch to our Canada service centre.
Where can I purchase a replacement strap / battery / battery cover?
Replacement straps, buckles, batteries and battery covers are available at your Swatch store. The list of stores is available here (add link https://www.swatch.com/en-ca/stores). If you are not within driving distance to a store, every store can answer your questions by phone. Another possibility is to directly contact our customer service at + 1 416 703 1667 or connect@swatch.ca for further assistance.
I have a Swatch that is not working. What can I do?
You can take your watch to a Swatch Store with either a copy of your receipt or a stamped guarantee. You can also directly contact our customer service at + 1 416 703 1667 or connect@swatch.ca for further assistance.
Where is there a Swatch store?
To find a Swatch corporate retail store, please visit our store locator.
Where can I find more about the chronograph features?
Please see our manual that you can find on the left menu bar of this page for step-by-step directions on the chronograph features.
How to change the time, date and day?
Please see our manual that you can find on the left menu bar of this page for step-by-step directions on how to change the time, day, and date.
How do I determinate my wrist size?
To determine your wrist size, please see our PDF (https://static.swatch.com/files/ecom/S1DA.pdf).
What is the Swatch Club?
The Swatch Club is many things. A global, inclusive and fun-loving community of watch enthusiasts and collectors. A gateway to exclusive watch offers and benefits. And the home of events, exhibitions and unparalleled experiences you won’t find anywhere else. There truly is nothing else like it.
Your Swatch Club journey starts here!
How can I become a Swatch Club Member?
1. Sign up
Create your Swatch Club account and make sure to select the second box to join the Swatch Club. Congrats! You're now a Starter member!
2. Set your preferences
In My Account, select the Swatch Club newsletter and get all the news and events delivered straight to your inbox.
3. Level up your membership
Purchase the MY TIME watch online or in-store to level up your membership to Premium and take part in the contest for a chance to become a Gold member.
