FAQs - after-sales
After Sales, text content
How do I find the right battery for my Swatch?
You can find the battery number on the battery itself. If you no longer have your battery, you can also look on the back of the watch case. For more information, please consult our battery list here
How do I change my battery?
To change the battery of your Swatch, you can bring your watch to any Swatch retail store and our staff will assist you. The list of retail stores can be found under “Find a store.”
What can I do if I wish to adjust my metal bracelet?
You have three options:
You can take the watch to a Swatch retail store. You can find a list of retailers here.
You can take your watch to a Swatch retail partner near you, although charges may apply.
Alternatively, you can send the watch to an official Swatch customer center near you. You can find a list of all Swatch customer centers here.
For security reasons, we recommend that you do not put the brand name “Swatch” on the outside of your package.
Please include a letter explaining exactly what needs to be done. In addition, you should note your contact information such as phone number and e-mail address.
Where can I get a replacement band, battery or battery cover?
Replacement bands and clasps, replacement batteries and battery covers are available at any Swatch retail store. You can find a list of stores via the Store Locator. Another option is to contact a customer center near you directly. Our online store does not take any orders by phone.
My watch does not work. What should I do?
First check the battery. It may need to be replaced. The normal life of a battery is two to three years. However, using the chronograph functions can shorten it. A replacement battery can be obtained from one of the contacts listed below, and instructions for replacing the battery can be found in these FAQs. If it’s not the battery, you can take your watch to a Swatch retail store or send it directly to a customer center with a copy of your receipt or a warranty card stamped by the retailer.
You can send the watch to an official Swatch customer center near you. A list of all Swatch customer centers can be found under the customer service link in the menu bar on the right-hand side of this page.
For security reasons, we recommend that you do not put the brand name “Swatch” on the outside of your package.
Please always remember to include a letter explaining exactly what needs to be done. In addition, never forget your contact information.
Where can I find a Swatch retail store?
You can find your nearest official Swatch retailer via our Store Locator.
Where can I learn more about the chronograph functions?
For more information, check the User Manuals section in the Customer Service page.
How can I change the time, date and day?
For more information, check the User Manuals section in the Customer Service page.
How can I determine the circumference of my wrist?
Find out how to determine the circumference of your wrist in our PDF file.
What is the Swatch Club?
The Swatch Club is a global and inclusive community of watch enthusiasts and collectors. It is a gateway to exclusive watch offers and benefits and the home of events, exhibitions and unparalleled experiences you won’t find anywhere else.
How do I join the Swatch Club?
Create a customer account on our website and make sure you tick the second box to join the Swatch Club. Congratulations! Now you’re a Starter member.
