Swatch Retail Area Manager - Southern Region

Job description

Your main function will be to manage and monitor sales, operational, merchandising, housekeeping, new store standards and human resource functions for Swatch stores and Kiosks across the Southern regions of the UK. This position is a field based position covering areas such as London, Southern Counties, South Wales and Midlands.

Profile

Key Responsibilities Sales Generation To maximize revenues at all Swatch Stores and Kiosks. 1. To analyse sales trends and develop action plans to maximise sales. 2. To ensure satisfactory implementation of action plans and monitor to deliver success. 3. To ensure store management provide staff with effective sales training and techniques for high quality customer service. 4. Utilise “Best Practice” sales generation and customer service techniques and provide on-going training to store management. 5. To provide local knowledge on competitors, consumers and market trends. Operational Standards To actively manage loss prevention and expense control in all Swatch stores and Kiosks. 1. To ensure store managers reduce shortage and enforce an increased awareness of loss prevention. 2. To monitor and manage shortages to brand goals and produce recommendations of corrective actions as and when required. 3. To conduct loss prevention training. 4. To monitor & review key administration and communication functions & communicate to senior management via store visit forms. 5. To manage & implement effective control over all controllable indirect costs within designated outlets. Visual Merchandising To ensure company standards are maintained at all times, as per the merchandising guidelines, (launch specific & general brand policy). 1. To ensure that Swatch Retail outlets are merchandised to company standards. 2. To be aware of inventory through monitoring and control. 3. To ensure that Swatch Retail outlets are stocked as per Swatch ranging plans at all times. Housekeeping & Maintenance To ensure company standards and Health & Safety regulations are maintained at all times. 1. To ensure that Swatch Retail outlets are maintained to the highest standards of housekeeping. 2. To liaise with the Retail Business Co-ordinator in the first instance on maintenance issues to ensure stores are maintained to an acceptable standard at all times. 3. To ensure housekeeping and maintenance issues do not become Health & Safety risks. 4. To ensure all snagging lists are completed as required and to schedule, (new stores / re-fits) New Store Openings To be involved in all new store opening programmes in liaison with the Brand Director and Retail Manager. 1. To produce a detailed plan of all activities required for a new store opening. 2. To oversee the new store opening and ensure the plan is adhered to. Human Resources To be responsible for personnel planning and administration. 1. To implement and communicate sales incentive programmes and contests. 2. To ensure training and development of store management and staff by implementing and monitoring training programmes. 3. Provides continuous coaching and development opportunities to store managers. 4. Monitor & improve Managers’ performance through quarterly appraisals (against business plan & personal objectives) and ensuring corrective action plans in place. 5. Asses store manager’s morale and provide all effort to resolve problems. Area specific responsibilities To represent Swatch as required/expected. 1. To attend formal/ad-hoc meetings as may be called by the relevant body e.g. BAAS. 2. To introduce specific guidelines – subject to approval by Swatch Management 3. To be aware of specific guidelines, trainings and general procedures and ensure Swatch Retail outlets comply.

Professional requirements

Strong ability to lead, motivate, and develop store managers and their teams across multiple locations Experience in coaching and performance management Developing sales strategies to meet targets Ability to ensure consistent delivery of high-quality customer service across all stores Strong organisational skills to balance priorities across different sites Clear and effective communication with store managers, senior management, and support teams Quick thinking to address operational issues, from staffing shortages to supply chain problems Data-driven decision-making skills, utilizing analytics for improvements Experience in managing store budgets, controlling costs, and maximizing store profit margins Ensuring the stores adhere to brand standards in terms of layout and visual presentation Involvement in recruiting, onboarding, and training new staff Overseeing staff scheduling, payroll, and compliance with employment laws. Willingness to travel between different store locations Delivering detailed reports on store performance to senior leadership

Contact

Nick Bright